Financial Services, Digital Banking Operations, Consulting – Director

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Meaningful work youll be part of

As a Financial Services Digital Banking Operations Consulting Director youll work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Help establish maintain and grow relationships with senior operations stakeholders in the financial services industry

• Leading and delivering projects including bringing together the right perspectives identifying roadblocks and integrating feedback from clients and team membersto enhance operations

• Delivering significant business results utilizing strategic and creative thinking problem solving and individual initiative while keeping innovation at the forefront

• Identifying and discussing key issues with our clients to identify potential opportunities

• Working alongside colleagues to manage end-to-end delivery (including project economics) of consulting projects ensuring client satisfaction and relevance

• Developing coaching and growing team members

• Communicating complex material effectively in written and oral formats to various audiences including C-suite mid-level and front-line stakeholders

• Building strong networks within the firm to identify and capitalize on opportunities to support projects others are leading across a number of different business units and sectors

• Conducting and managing market research and quantitative and qualitative analyses including the synthesis of complex data into meaningful insights and the ability to grasp readily analytical frameworks and employ them effectively to either qualitative or quantitative evidence

Experiences and skills youll use to solve

• Significant experience in a leading management consulting firm demonstrating knowledge of operations in financial Services which may include specific knowledge of middle/back-office functions in the retail bank commercial bank investment bank or wealth business

• Credibility with clients by demonstrating subject matter expertise and knowledge in the financial services industrywhile driving business growth for the firm

• Must have demonstrated expertise in operational excellence process optimization RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank

• In-depth knowledge of the 3 lines of defense model with a specific focus on the 1st line of defense and how the business effectively manages risk

• Experience leading large scale managed services including overseeing global capability centers

• Exceptional written and oral communication and interpersonal skills to present in a business context provide high quality output and develop and maintain strong relationships with clients and internal colleagues

• Ability and agility to manage and oversee multiple client projects end-to-end while staying ahead of industry trends and changes while incorporating best practices

• Self-motivated with a passion for delivering high quality work working collaboratively and developing an array of skills and knowledge

• Passion for thought leadership new business development and securing project extensions including client lead maturation proposal development and closing new business opportunities

• Hands-on experience managing and delivering significant business results that reflects strategic and creative thinking individual initiative and motivating teams

• Proven success in establishing and curating client relationships at executive and working levels

• Desire and comfort working in an entrepreneurial dynamic working environment

• Alignment with PwC Values including care collaboration vision alignment and extensive abilities to build solid and collaborative relationships with team members foster a productive teamwork environment lead teams to generate a vision leverage diverse views and help develop and grow team members throughout the course of every engagement

• A demonstrated commitment to valuing differences developing and coaching diverse teams and ensuring diverse perspectives are heard

Why youll love PwC

Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: most connected firm through activity-based working

PwC Canada is committed to cultivating an inclusive hybrid work environment - one that is collaborative supportive and productive. We work in-person and virtually as is best suited for our clients teams and people. We want you to be intentional with your work how you do it and where its done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work. We know that hybrid work is all about balance and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

Education (if blank degree and/or field of study not specified)