Client Intake Officer (50D)
Client Intake Officer (50D)
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Job Description
The South West Aboriginal Medical Service (SWAMS) is an Aboriginal Community Controlled Health Service based in Bunbury which provides a variety of health services to Aboriginal people in the South West Great South Upper wheatbelt and Peel Regions of Western Australia. SWAMS delivers a wide range of Services including: GP Clinics Primary Health Care Counselling NDIS and community host various programs. SWAMS has a strong growth strategy through partnership opportunities and future community development.
The SWAMS is dedicated to enhancing employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. This position is designated under Section 50 of the Equal Opportunity Act 1984 (WA) and as such only Aboriginal people are eligible to apply.
About the role
This role will be responsible for overseeing the waiting area to ensure a welcoming calm and respectful environment for clients providing clear communication regarding waiting times and clinic processes building trust and rapport with clients by offering warm and empathetic support working closely with clinic staff to enhance intake procedures and client experiences and contributing to initiatives that strengthen community relationships. You will be assisting clients with accessing appropriate services at SWAMS and other community services guiding clients through paperwork related to new client registration membership MyMedicare and Closing the Gap (CTG) programs as well as maintaining accurate client records. The role will include but not be limited to:
- Welcome and assist clients and visitors with enquiries directing them to the appropriate departments or staff members.
- Support clients in completed required documentation
- Ensure reception area is professionally presented and maintained at all times
- Oversee the waiting room experience by managing wait times checking in on clients and proactively addressing any concerns
- Conduct initial yarns to assess client and family needs and determine appropriate healthcare services
- Assist with medicare related processes including CTG registrations and MyMedicare enrolment
About you
We are looking for a local Aboriginal community member who loves to support their mob. This role will require someone who enjoys mingling and yarning to the public and engaging in conversation with others. You will be service oriented and wanting to help others achieve the outcome they want while ensuring they have a comfortable experience.
- Aboriginal or Torres Strait Islander descent under section 50(d) of the Equal Opportunity Act
- Demonstrated experience in providing a high level of customer service
- Must reside in the South West and have local knowledge about the community
- Strong computer skills with ability to guide others through processes.
- High level of verbal and written communication skills
Why SWAMS
Along with working with passionate people and being able to feel like you have contributed to something every day SWAMS offers the following:
- 17.5% leave loading
- Up to $18550 salary packaging options
- Uniforms supplied
- Generous leave allowances
- Professional development opportunities
For more information about SWAMS and the role:
About SWAMS our great organisation
To Apply
Please note the pre-employment process requires satisfactory completion of a Drug and Alcohol test and Police Clearance. Relevant roles will also need WCC and NDIS Clearance. Unsatisfactory pre-employment checks will result in the offer of employment being withdrawn.
To apply for this role please follow the online application process of this platform or email your application through to: We also welcome you to drop your resume to our office at 30 Wellington Street Bunbury.
Applications must be received by 5pm on 4 June 2025
SWAMS reserves the right to withdraw this advertisement prior to the stated closing date
Required Experience:
IC
Employment Type
Full-Time
