Resident Relocation and Support Clerk
Resident Relocation and Support Clerk
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$ 52436 - 74256
1 Vacancy
Job Description
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Definition: Coordinates and executes relocation activities for residents in the Housing Authoritys public housing developments and other HACLA-owned properties; provides clerical support to the management staff of a department.
Characteristics of the Class: Positions allocable to this classification work under general supervision to provide coordinated relocation (emergency and non-emergency) and hospitality assistance related to relocation activities for residents in the Authoritys housing developments. Performs a variety of routine clerical support duties for management staff requiring a working knowledge of subject matter including office organization typing filing scanning answering telephones customer service and other related duties as assigned. This classification is distinguished from a Management Clerk by the scope of related activities and responsibilities involved in relocating residents.
Examples of Essential Functions:
- Respond to requests to relocate and/or find temporary hotel accommodations (if required) for residents in need of emergency or non-emergency transfers;
- Coordinate schedule and execute all related relocation activities for residents such as booking hotel reservations communicating reservation details and hotel location assisting with their check-in etc.; maintain an open line of communication with residents at all stages of the relocation activities process;
- Provide transportation and/or food vouchers as approved by the Department Administration/Management;
- Coordinate and schedule services with moving companies site manager and LAPD; if needed the transportation of residents personal belongings and furnishings;
- Maintain an open line of communication with relocated residents HACLA personnel and 3rd party service providers at all applicable stages of the relocation activities process; ensure all needed information is relayed accordingly and appropriately;
- Ensure related relocation activities and services are performed and rendered; retain and process invoices and receipts; maintain relocation information database;
- Assist in the non-emergency coordination and execution of other inter or intra transfers as necessary;
- Assist Department Administration/Management with notifying and disseminating information to residents of pending construction activity that will be impacting them; notification methods include but are not limited to meetings with the Housing Resident Advisory Committee Resident Councils other resident groups and task force meetings;
- Coordinate and establish hospitality office suites for residents use during construction projects that may require them to be out of their unit(s) during the day and/or longer;
- Acquire supplies and maintain inventory of such supplies (furnishings appliances and food) for use in the hospitality office suites;
- Perform a variety of routine clerical support duties such as screening and answering telephone calls directing and providing desired information receiving reviewing and routing incoming correspondences and responding to email and portal communications;
- Reads and routes incoming correspondences such as emails facsimiles and/or letters draft replies as needed composes emails letters and/or memoranda independently or from verbal instructions;
- Type letters memoranda reports and other correspondence;
- Assemble data for meetings; prepares monthly activities status reports;
- Establish and maintain a filing system for correspondence reports and other materials
- Assist with coverage for the Application Centers public window at the Authoritys main offices lobby or any other in-person communication as necessary or needed. Performs other related duties as assigned.
Knowledge Skills & Abilities:Knowledge of HACLA relocation program and techniques; public housing resident culture needs and issues; customer service principles and practices; ability to organize and coordinate assigned relocation program activities; read understand apply and explain established policies procedures rules and regulations; recommend effective course of actions; ability to handle stressful situations appropriately; gather and compile information and prepare reports; ability to communicate information clearly and concisely both orally and in writing; standard office procedures and processes including data entry and typing skills.
Minimum Requirements:Any combination of training education or experience which demonstrates the potential ability to perform the duties of the position; this includes High School Diploma or GED; one (1) year of experience performing community relations duties and two (2) years of office support experience including office organization and typing. Good written and verbal communication skills are required.
Special Requirements: Must possess a valid California Class C Drivers License.
Overtime: On rare occasion relocation activities may occur after work hours. On such occasions overtime will be available.
- EXAMINATION
Applications will be reviewed for relevant experience education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process which may include any combination of oral written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the Certified List. Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 12 consecutive calendar months.THE EXAMINATION FOR THIS POSITION WILL OCCUR ON June 17 2025 If you are invited to the examination process you will receive an email from NO LATER THAN TUESDAY June 10 2025. This will be your only notice. There will be no changes to the date(s) of the examination.
REFERRAL PROCESS
Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however only the best-qualified applicant(s) may be selected.
Candidates will start at STEP ONE of an eight step salary rangeunless there are special exceptions in accordance with the Personnel Rules.
DISABILITY ACCOMMODATION
If you require special testing accommodations due to a physical mental or learning disability please call . Special testing accommodations may be arranged if verification of the disability is provided by a physician rehabilitation counselor or other authority.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.
We are an Equal Opportunity/Affirmative Action Employer.NOTE:The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
Pursuant to the Housing Authority of the City of Los Angeles Conflict of Interest Policy new and existing employees are required to refrain from participating in activities employment or enterprises which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:
call NeoGov Toll-Free Applicant Support telephone line if you forget your password have application login problems or get an error message during the application process.
Employment Type
Full Time
