Service Appointment Coordinator
Service Appointment Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated our culture and standards that define our day-to-day beliefs encompass our Fields Five Safety Integrity Courtesy Presentation Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer - Benefits
Medical Dental Vision Short- and Long-Term Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
Responsibilities
- Interact with customers everyday by following up over the phone after a Service Appointment
- Listen to the customer answer their questions and direct customers appropriately as they request.
- Schedule service appointments
- Advise on recommended maintenance
- Confirm scheduled & missed appointments
- Respond quickly to customer phone calls internet leads through online scheduling and live chat inquiries
Qualifications
- Must have strong computer skills including Outlook Excel and Word (and preferably dual screen experience)
- Must have strong customer service background
- Must have excellent verbal and written communication skills
- Must be punctual and reliable
Work Environment:
- While performing the duties of the job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
- The noise level in the work environment is usually moderate.
Required Experience:
IC
Employment Type
Full-Time
