System, Resource, and Process Support Specialist / Data Management II - Hybrid

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TheDepartment of Personnel & Administration (DPA)is the foundation for dependable state government leading with responsiveness integrity and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees innovative solutions and constructive partnerships.

DPAprovides a wide range of programs and services from custodial & maintenance to financial and human resources support which assist other state agencies in fulfilling their missions. At DPA there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government consider joining the dedicated people of the State of Colorado; its a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise positive energy drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.

What Youll Get From Us:

A summary of the duties and responsibilities will include but are not limited to the following:

SFM System(s) Support and Backup
This position will gain a comprehensive understanding of Fleet systems and perform backup duties for the following area functional specialists: the Telematics SME the Transportation Fuels SME and the Application Administrator.

• As the backup for the Telematics SME this person will learn the telematics system functionality currently Geotab as well as gain a comprehensive understanding of the data collected by the telematics device.
• As the backup for the Transportation Fuels SME this person will learn to process fuel reimbursements. As fleet electrification is a focus for the State of Colorado this person will gain a comprehensive understanding of electric charging data from a variety of systems (currently CARS Geotab ChargePoint and WEX).
• As the backup for the Application Administrator the person in this role will have a thorough understanding of the structure of the SFM fleet management system CARS and will perform support and backup duties for the Application Administrator.
• In all the above areas this person will collaborate with functional specialists to identify and resolve system issues (working in coordination with State OIT or third-party vendors as needed) perform system testing and notify end-users of upcoming system updates.
• Additionally this position will work with functional specialists to create end-user documentation such as job aids and frequently asked questions (FAQs) while maintaining the accuracy and integrity of the data presented.

SFM System(s) User Support and Documentation

• Serves as the first level (Tier 1) analyst on the SFM System(s) and monitors the shared email account for the SFM Support team.
• Be the first point of contact for SFM end users who are experiencing system problems and provide resolution of basic problems as well as ticket establishment and routing of inquiries to appropriate functional areas other system experts or management. Coordinate and expedite SFM Support Center calls and e-mails from SFM users.
• On an ongoing basis collaborate with management to ensure ticket creation and assignment are consistent and appropriate.
• Notify team management of widespread or business-critical service issues when they occur and assist with documentation and follow-up with all parties in those instances

SFM User Training

• This position presents or co-presents end-user training for both State Fleet personnel and Fleet Coordinators in agencies throughout Colorado.
• This position uses data trends and end-user feedback to identify areas in which training would be beneficial and provides recommendations to SFM Management.
• This position collaborates with SFM Support Team Manager to determine upcoming training offering schedules and distribution methods. Research relevant available training material from the appropriate vendor to meet determined needs and collaborates with functional specialists to modify or create training material (job aids frequently asked questions (FAQs) PowerPoints Videos).
• Coordinates the delivery of training with SFM Management utilizing existing meeting platforms or other methods as appropriate.

SFM Resource and Content Maintenance and Improvement

• This position will identify outdated content on the SFM website Help Desk or other platforms and make recommendations for improvement including the need for them to be Accessibility Compliant.
• This position has experience working with a variety of software (Microsoft Office Google Applications PowerPoint SnagIt Adobe Acrobat etc.) and can think outside the box to provide innovative efficient solutions to improve existing content or resources.
• This position will update existing or create new articles on the SFM Help Desk following the Fleet Application and Support team standards while also evaluating existing content to prevent duplicates as well as verify that the search function remains effective.
• This position will frequently review published forms and documents identify any that can be remediated for Accessibility Compliance and update them with current information.
• This position will review the SFM website and recommend format/webpage changes or updates based on traffic flow and topics.

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

At least five (5) years of relevant experience in an occupation related to data management data analytics business analytics economics mathematics statistics or closely related experience such as Access Excel extracting compiling and interpreting data for reporting and analyses.

OR

A combination ofrelated education and/orrelevant experience in an occupation related to data management data analytics business analytics economics mathematics statistics or closely related experience such as Access Excel extracting compiling and interpreting data for reporting and analyses equal to at least five (5) years.

Theexceptional candidatewill possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position

• Microsoft Excel - intermediate level

• Familiarity with relational database concepts and experience with Microsoft Access & SQL

• High level of attention to detail

• A combination of experience in the following areas: technical communication presenting instruction and literacy.

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

• Must have and maintain a valid Colorado Drivers License
  

Comparative Analysis Process
The comparative analysis process for this position may consist of a structured application review an online assessment and a structured interview.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.