System Administrator Onsite (Troy, MI)
System Administrator Onsite (Troy, MI)
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Job Description
Job Description
Join Intelligent Technical Solutions a dynamic and growing company as our System Administrator. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
- Proficient in supporting MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid drivers license vehicle insurance and access to a vehicle for client visits.
Job KPIs
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation
Pay rates ranges from $26.22/hr - $31.32/hr and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once youve submitted the form a member of our team will promptly get in touch with you.
Step 1: Please go to this link for a short technical quiz:PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview:PRE-RECORDED VIDEO INTERVIEW
Required Experience:
Unclear Seniority
Employment Type
Hourly
