National Services Operations Leader, Amazon Business Services
National Services Operations Leader, Amazon Business Services
Posted on :
25-05-2025
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1 Vacancy
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Job Description
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business Services we stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions for organizations of all sizesfrom individual proprietors to global enterprises. We set out every day to disrupt the status quo by delivering efficient solutions that help businesses reimagine buying.
We are seeking a results-oriented and customer-obsessed National Operations Leader to build and scale a new field operations function within our services business. This is a unique opportunity to create a team define metrics and stand up the operational backbone of a high-growth business from the ground up. The ideal candidate is a builder who thrives in ambiguity can dive deep into details and is passionate about delivering high-quality scalable solutions that improve customer experience.
#ReinventRetail
We are open to hiring candidates to work out of one of the following locations: Seattle Boston NYC and Austin.
Key job responsibilities
Build and lead a geographically distributed team of Territory Managers fostering a strong inclusive culture rooted in Amazons Leadership Principles.
Create and champion a culture of customer obsession where every process and decision is driven by improving the customer experience.
Define and implement national operational standards KPIs and performance metrics to drive consistency efficiency and service quality.
Hire mentor and develop high-performing leaders focusing on long-term career growth ownership and operational excellence.
Develop and manage vendor and technician performance frameworks including onboarding compliance quality assurance and continuous improvement initiatives.
Ensure third-party partners execute work to the highest standards on behalf of Amazon consistently delivering high-quality outcomes and strong customer experiences.
Establish robust mechanisms for Territory Managers to engage regularly with partners and customers to assess service quality and gather feedback.
Drive a culture of continuous improvement by identifying operational gaps implementing scalable solutions and iterating on best practices.
Partner with product engineering vendor management and customer service teams to influence roadmap development resolve operational challenges and raise the customer experience bar.
Use data and analytical insights to inform strategy identify opportunities for improvement and measure success.
Own national operational execution ensuring teams deliver results that align with customer expectations and business goals.
Act as a key culture carrier within a new and rapidly evolving organization setting the tone for team collaboration bias for action and high standards.
Serve as an escalation point for field operations balancing short-term problem solving with long-term systemic improvements.
Contribute to strategic planning and resource forecasting to support rapid business growth.
- Bachelors degree
- 6 years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- 4 years of experience managing people leaders or multi-site teams.
- MBA
- Experience influencing internal and external stakeholders
- 4 years of experience managing people leaders or multi-site teams.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121200/year in our lowest geographic market up to $200400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a results-oriented and customer-obsessed National Operations Leader to build and scale a new field operations function within our services business. This is a unique opportunity to create a team define metrics and stand up the operational backbone of a high-growth business from the ground up. The ideal candidate is a builder who thrives in ambiguity can dive deep into details and is passionate about delivering high-quality scalable solutions that improve customer experience.
#ReinventRetail
We are open to hiring candidates to work out of one of the following locations: Seattle Boston NYC and Austin.
Key job responsibilities
Build and lead a geographically distributed team of Territory Managers fostering a strong inclusive culture rooted in Amazons Leadership Principles.
Create and champion a culture of customer obsession where every process and decision is driven by improving the customer experience.
Define and implement national operational standards KPIs and performance metrics to drive consistency efficiency and service quality.
Hire mentor and develop high-performing leaders focusing on long-term career growth ownership and operational excellence.
Develop and manage vendor and technician performance frameworks including onboarding compliance quality assurance and continuous improvement initiatives.
Ensure third-party partners execute work to the highest standards on behalf of Amazon consistently delivering high-quality outcomes and strong customer experiences.
Establish robust mechanisms for Territory Managers to engage regularly with partners and customers to assess service quality and gather feedback.
Drive a culture of continuous improvement by identifying operational gaps implementing scalable solutions and iterating on best practices.
Partner with product engineering vendor management and customer service teams to influence roadmap development resolve operational challenges and raise the customer experience bar.
Use data and analytical insights to inform strategy identify opportunities for improvement and measure success.
Own national operational execution ensuring teams deliver results that align with customer expectations and business goals.
Act as a key culture carrier within a new and rapidly evolving organization setting the tone for team collaboration bias for action and high standards.
Serve as an escalation point for field operations balancing short-term problem solving with long-term systemic improvements.
Contribute to strategic planning and resource forecasting to support rapid business growth.
- Bachelors degree
- 6 years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- 4 years of experience managing people leaders or multi-site teams.
- MBA
- Experience influencing internal and external stakeholders
- 4 years of experience managing people leaders or multi-site teams.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121200/year in our lowest geographic market up to $200400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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