Patient Navigator, Cardiovascular Medicine/Cardiac Rehab and Wellness, (Larkspur), Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

The Patient Navigator functions as the primary care coordinator for patients and collaborates with key clinical staff to ensure comprehensive care and treatment. Coordinates appointments provides logistical support acts as a liaison between the patient and medical team directs patient inquires to appropriate staff and facilitates collection of medical records insurance and financial information. Position includes direct contact and communication with patient in person on telephone or via e-mail.

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$26.00 - $30.50 - $37.00

Essential Functions and Responsibilities:

Individual:

• Educates the patient on the purpose of the visit and schedules the appointment.
• Oversees the gathering of patient information and records from healthcare providers in preparation for appointment.
• Enters patient demographics including need for interpreter services into appropriate patient scheduling system. Contacts patient in advance to confirm appointment.
• Ensures that subsequent medical information is added to patient chart as necessary.
• Arranges for interpreter services for all appointments and treatments as needed.
• Tracks consultation simulation and new appointments to be made available to patients as needed.
• Coordinates multi-site appointments and schedules ancillary appointments as requested. Refers patient to appropriate staff regarding advance directives community resources transportation and insurance issues.
• Facilitates access to medical team and informs physician of status changes or obstacles to patient treatment compliance.

Team:

• Assists in maintaining safety standards within the clinic.
• Maintains and helps to ensure that all documentation is in a state of audit-readiness.
• Promotes ongoing communication and collaboration with the clinical manager physicians and appropriate staff to ensure patient safety and adherence to clinic protocols.
• Communicates with internal and external referrals to ensure prompt patient access.
• Takes initiative to identify and provide solutions to work-related problems continuously seeking ways to improve services.
• Updates Clinical Manager of changes affecting their schedule.

Practice:

• Professional representative within the clinic and the community.
• Participates in clinic meetings as required.
• Demonstrates positive initiative and cooperation between departments.
• Other duties as assigned.

Qualifications:

Education:

• High school diploma or GED required.
• Graduate of an accredited baccalaureate school in a healthcare-related field preferred.

Experience:

• Experience working in the ambulatory clinic healthcare setting.
• Ability to work independently in a fast-paced demanding environment with minimal supervision; ability to manage and oversee multiple tasks simultaneously including high daily call volume.
• Excellent oral and written communication skills.
• Diverse and culturally sensitive customer service skills.
• Ability to manage high-stress chronically ill population with complicated psycho-social issues.
• Computer skills- Microsoft Word Excel

Preferred Qualifications:

• Prior experience leading groups of clinical and non-clinic staff for care coordination.
• Experience working with healthcare payor systems.

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed please contact Human Resources at or email to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional C.A.R.E.S standards (Communication Accountability Respect Excellence and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable we can build trust and ensure clear communication.

At MarinHealth our top priority is the well-being of our employees patients and community. As such we require all employees to receive necessary immunizations including the measles mumps varicella and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidates compensation will be determined based on the individuals skills experience internal/market equity factors and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.