Desktop Support Analyst
Desktop Support Analyst
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-05-2025
Job Description
Role Summary
The Desktop Support Analyst role is a hands-on internal customer focused role providing day to day support to Magnet Forensics employees. The Analysts primary accountability will be to the End User ensuring that Magnet Forensics employees are equipped and able to perform their roles.
Role Responsibilities
- Installing supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
- Working technical issues and responsibility for related follow-up and providing timely updates on issues using the ticketing system
- Documenting internal procedures and knowledgebase articles for end-users
- Performing updates audit and configuration changes of systems and software as well as documenting the configuration of the system.
- System monitoring/configuration verifying the integrity and availability of all hardware
- Reviewing system and application logs and verifying scheduled jobs
- Providing support outside normal hours of work
- The ability to go into the office during outside of business hours as required
- The ability to commute at unconventional hours/schedule to the office
- Other duties as required
Qualifications
- Bachelors Degree or Diploma in Computer Science or related field or equivalent experience
- 2 years of technical experience including administration and support of technical infrastructure
- Demonstrated ability in dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Strong understanding of Windows Linux and Mac Operating Systems as well as Apple and Android based iOSs
- Strong understanding of Active Directory Office 365 networking technologies and web application environments
- Strong understanding of Networking Fundamentals (TCP/IP DNS DHCP etc.)
- Keen sense of teamwork personal integrity responsibility and accountability
- Highly organized in time management and documentation
- Strong self-starter attitude with excellent problem-solving skills
- Understanding of general asset management practices (procurement assignment and disposal) and the use of database to track information
The Most Important Thing
- Were looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences.
CARE -We care about each other and our mission to make a difference in the world.
OWN -We are accountable for or results while never forgetting to act with integrity empathy and respect.
DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits
- The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experience knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary variable).
- Compensation Range:
- MIN:$57900 - MID: $82700 - MAX: $99200 Currency: USD
- Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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