Business Analyst - Cash and Card Operations
Business Analyst - Cash and Card Operations
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Job Description
Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team
Job Summary:
As a Business Analyst in the Cash & Cards Operation this role will require a detailed understanding of Cash & Card payment processes an analytical approach to problem solving and an ability to work effectively with product technology and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Job responsibilities:
- Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve
- Liaise with Product & other Operations teams to support building of customer journeys for contact center
- Gather requirements and support building of tools and processes for Cash and Card team
- Support and deliver training material for Contact Centre and Ops teams whenever required
- Create and update playbooks for C&C Ops Team for new payment products
Required qualifications skills and capabilities:
- Knowledge and understanding of card payment processes including transaction lifecycle authorization clearing and settlement.
- Proven experience of Visa or MasterCard schemes
- Working experience in ISO8583 format would be preferable
- Willingness to learn new schemes and rulebooks to support C&C Ops.
- Diverse product knowledge with an ability to develop an understanding of new products
- Ability to work under considerable time pressure whilst maintaining a high level of accuracy and quality
- Excellent communication and organizational skills
Preferred qualifications skills and capabilities
- Strong analytical skills to analyze the information identify the problems and work towards finding the solutions
- Ability to partner and influence across businesses teams and other support groups
- Control focus and mind-set at all times whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree accounting or financial qualification would be beneficial
#ICBCareer
Required Experience:
IC
Employment Type
Full-Time
