Supervisor TIS Service Owner
Supervisor TIS Service Owner
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Job Description
Posting End Date:
June 06 2025Employee Type:
Regular-Full timeUnion/Non:
This is a non-union positionWe are seeking a highly motivated professional to guide the support service management and delivery of initiatives for our IBM Maximo and Maximo Application Suite (MAS 9) environments. This role combines strategic oversight with hands-on technical leadership with a strong focus on system stability stakeholder alignment and continuous service improvement. The successful candidate will lead a team of analysts handle vendor relationships and champion major initiatives around new capabilities and continuous improvement. Does this sound exciting Read on!
We offer opportunities for growth competitive benefits and a pension plan and generous time off. Apply today wed love to hear from you! #joinourteam
Note: Internally this role is referred to as Supervisor TIS Service Owner
What You Will Do:
- Lead and mentor Maximo analysts to deliver high-quality support development and enhancements.
- Serve as the escalation point for service incidents and handle complex problem investigations.
- Lead all aspects of the stability and performance of Maximo and MAS 9 including cloud or containerized deployments.
- Drive strategic projects such as upgrades integrations and mobility rollouts with a structured delivery approach.
- Collaborate with infrastructure application and monitoring teams to develop and mature observability frameworks including alerting logging and system health dashboards.
- Define and implement monitoring and performance KPIs for Maximo and its critical integrations (e.g. Oracle Copperleaf mobility platforms).
- Own and improve service management processes including incident problem change and release management.
- Maintain strong relationships with business stakeholders to align technology roadmaps with operational goals.
- Ensure accurate documentation training and knowledge transfer across the team and support ecosystem.
Who You Are:
- Bachelors degree in Computer Science Information Systems Engineering or a related field.
- Minimum 7 years of experience with IBM Maximo including MAS 9 with demonstrated system administration and enhancement work.
- 2 years in a team lead or supervisory role ideally in enterprise IT or operations technology.
- Solid experience in monitoring observability and system performance tuning for enterprise applications.
- Deep understanding of asset and work management business processes.
- Knowledge of Oracle ERP (Finance and Supply Chain) and Copperleaf integration with Maximo.
- Experience with field mobility solutions (e.g. Maximo Mobile Salesforce Field Services).
- In-depth knowledge of ITIL practices particularly in service operations and continual improvement.
Preferred:
- Hands-on experience with Maximo configuration automation scripting and reporting.
- Experience introducing or optimizing tools like Splunk Dynatrace Prometheus or ELK stack for observability.
- Familiarity with SAP Plant Maintenance.
- ITIL certification and/or project management credentials (e.g. PMP Scrum Master).
- Experience with containerized Maximo deployments (e.g. on Red Hat OpenShift).
- Certifications in Maximo MAS 9 or asset & work management are considered strong assets.
Flex-Work:
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridges Flex-Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time to opt for a compressed workweek schedule and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Manager
Employment Type
Full-Time
