drjobs Senior Software Engineer

Senior Software Engineer

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Melbourne - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

The team

The product engineering team drive the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel Python and technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI Google AI APIs IBM Watson and Amazon Lex.

Our vision for practical AI involves equipping contact centre agents supervisors and managers with user interfaces that guide and summarize their work identify points of coaching and support fully automate routine interactions and allow creation deployment and ongoing management of the AI agents required. At the same time Studio is being fully integrated into the well-developed Five9 micro-services platform.

Role purpose

The role of a Senior Software Engineer in the R&D AI Automation Team is to design develop and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice SMS and chatbot with the Five9 contact centre voice solution. The engineers responsibilities include software design and development testing and documentation across our backend front-end and interaction management platforms to deliver end-to-end features work with product owners and designers to expand the feature set and create high-quality user interfaces take operational responsibility for the performance and quality of services owned by your team potentially including taking part in an on-call rotation deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately the role contributes to design process for new products and solutions.

How you contribute

  • Understands various programming languages frameworks and development methodologies which allow you to make informed decisions and solve complex technical challenges.

  • Writing high-quality efficient and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to the development of software modules features and functionalities.

  • Troubleshoot and resolve complex technical issues. When problems arise you use your experience and problem-solving skills to identify the root causes and implement effective solutions.

  • Ensure that the development stays on track milestones are met and the project aligns with business objectives.

  • Collaborate with cross-functional teams including product managers designers and quality assurance professionals to ensure that everyone is aligned on project goals and progress.

  • Follows and contributes to processes documentation specifications and APIs.

Skills competencies and qualifications

Required:

  • Proficiency in a variety of programming languages including but not limited to PHP Javascript Python or others as required.

  • Expertise in server-side technologies databases (SQL and NoSQL) and back-end frameworks like PHP/Laravel framework.

  • Strong experience with web development technologies such as HTML CSS JavaScript and modern front-end frameworks like or React.

  • Awareness of web security best practices and the ability to implement security measures to protect applications and data.

  • A portfolio of past projects showcasing design and full-stack development skills.

  • Ability to work independently and as part of a collaborative team.

  • Strong commitment to delivering high-quality code and solutions on time and within scope.

  • Bachelors degree (or equivalent) in relevant discipline.

Desirable:

  • Experience with Java/SpringBoot.

  • Experience with multi-tenanted systems.

  • Expertise with Sharding in Mysql Redis and Mongodb is highly advantageous.

  • Experience with Contact Centre IVR Virtual Agents VoIP and telecommunications service providers is advantageous.

  • Experience with Google Cloud Platform Kubernetes and CI/CD.

Other requirements

  • This position requires the ability to be On Call.

Key relationships

There are no direct reports to this role.

Key stakeholders include:

  • Service owners and their teams.

  • Technical leadership and senior management including VPs.

  • Engineering teams.

  • Network and Telecom teams.

  • Customer service teams.

  • Compliance and infosec teams.

  • This is not a customer-facing role.

Benefits Include

  • Five9 Shares
  • Bonus Scheme
  • Employee referral program
  • Employee Assistance Program
  • Flu Vaccinations

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.


Required Experience:

Senior IC

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.