drjobs Helpdesk Support Representative

Helpdesk Support Representative

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1 Vacancy
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Job Location drjobs

New Orleans, LA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description
  • Answer Insurance Help Desk caller in inquiries.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues and trends.
  • Ensure complete client satisfaction.


Requirements
  • High School Diploma required.
  • Operate on an eight (8) hour workday schedule (core hours 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Multitask and effectively plan and organize work.
  • Must have strong communication skills.
  • Interpret and apply regulatory material; Communicate effectively both orally and in writing.
  • Must have keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).



Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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