Customer Care & Support Officer
Customer Care & Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Together we shape thriving communities public spaces places and economies.
Excel in a fast-paced environment while providing top-notch customer support
Temporary full-time opportunity (up to two years) with possibility of ongoing work in the future
Office location Parramatta-based role with flexible working supported
Salary relative to experience and ranges from $97027.00 to $107059.00 plus super
Whats in it for me
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements diverse and fulfilling assignments and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome respected and empowered to succeed.
The role
As a Customer Care & Support Officer for the Department of Planning Housing & Infrastructure (DPHI) your primary focus will be to manage high-volume calls and enquiries resolving customer concerns and offering guidance under pressure. Youll ensure users can navigate the portal effectively while adhering to legislative requirements. By triaging and investigating enquiries youll escalate complex issues to relevant stakeholders and work closely with various departments to verify information accuracy.
Youll be responsible for contributing to continuous improvement initiatives developing procedures to achieve team objectives while maintaining up-to-date knowledge of customer service practices. Given the politically sensitive nature of the services provided delivering clear customer-friendly information is crucial. Your role involves performing administrative tasks attending meetings and recommending changes to improve service delivery and processes. The ability to navigate a high-pressure scrutinized environment will be essential for your success.
For more information read the full Role Description:Customer Care & Support Officer
Key knowledge and experience
To be considered for this role you should have 2 years of experience in contact/call centre environment
What you will bring to the role
Excellent communication skills both verbal and written to effectively convey ideas and collaborate with team members.
Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
Maintains meticulous attention to detail amidst high-volume workloads ensuring accuracy and precision in all tasks and deliverables.
High level administrative skills with the ability to prioritise tasks and competing demands.
Work schedule
Were committed to creating a workplace that works for policy is about creating flexibility in where when and how work happens to improve outcomes for both employees and the people of NSW. Due to the unique requirements of this role applicants should be prepared to work on-site 5 days per fortnight and within standard business hours on weekdays.
About us
We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups practices flexible working offers job share and workplace adjustments.
Join us
Apply online with your resume and cover letter.
Applications close Wednesday 4 June at 11:55PM. Please contact Priyani Forrester on for more information about this role.
A recruitment pool will be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02)- HR Support option 3 DPHI People Advisory option 1 and reference Request an Adjustment - Job Title and Reference Number.
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
