Client Services Liaison, Principal (C43) (ADRC)
Client Services Liaison, Principal (C43) (ADRC)
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$ 69460 - 118083
1 Vacancy
Job Description
Job Description:
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the regions success including growth and development transportation water resources services for older adults and workforce solutions. ARC is dedicated to unifying the regions collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives the provision of objective information and the involvement of the community in collaborative partnerships.
The Client Services Liaison Principal is responsible for supervising an ADRC (Aging & Disability Resource Connection) team and is expected to be the subject matter expert on Older Americans Act (OAA) Home and Community Based Services (HCBS) to include but not limited to HCBS intake and screening functions; state policy and procedure; the HCBS Provider Network; and general program requirements and trends.
Essential Duties and Responsibilities:
- Supervises staff including conducting performance evaluations coordinating training and implementing hiring discipline and termination procedures;
- Works with the Access to Services Unit Manager to identify program priorities trends outcomes and sustainable program models;
- Works with other ADRC Team Supervisors to ensure performance and service consistency across the broader ADRC in terms of staff training knowledge process and technology;
- Assigns work related to the function of HCBS intake as part of the broader ADRC to include referrals screenings client calls web intakes etc;
- Monitors quality and completion of work assigned to the team;
- Coordinates aspects of quality assurance activities quality of care reviews records call data and report reviews;
- Collaborates with partners to strengthen relationships identify new program opportunities to address emerging issues and improve access to services;
- Stays abreast of legislation rules regulations state policy and emerging/best practices;
- Assists with the development and updates of internal policies procedures and protocols;
- Prepares reports and documents;
- Gathers and analyzes data;
- Manages core functions of the ADRC team; develops new strategies and initiatives;
- Develops updates and implements operating policies procedures and protocols;
- Builds and maintains relationships with partners stakeholders and the community;
- Performs other duties assigned to support agency goals and objectives;
Minimum Qualifications:
- Masters degree in social work human services counseling or psychology
- Three years of related counseling client advocacy information/referral or related program administration experience.
OR
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above unless otherwise subject to any other requirements set forth in law or regulation.
PREFERRED QUALIFICATION:- At least one year of supervisory experience
Required Knowledge Skills Abilities and Competencies:
Knowledge of Georgias non-Medicaid Home and Community Based Services;
Knowledge of Medicaid Home and Community Based Services (SOURCE CCSP ICWP);
Knowledge of Medicare and Medicaid eligibility;
Ability to communicate at all levels within the organization;
Ability to foster teamwork open communications with and among staff making sure to build a culture of trust collaboration innovation high performance and integrity;
Ability to evaluate the work of planning staff; evaluate internal processes and balance workload with staff resources; provide leadership and direction for assigned programs;
Highly developed interpersonal skills to interact effectively with internal colleagues external stakeholders staff and others;
Skilled in oral and written communication;
Proficient in general office equipment and Microsoft Office software applications.
Additional Information
About ARC:
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the regions success including growth and development transportation water resources services for older adults and workforce solutions. ARC is dedicated to unifying the regions collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives the provision of objective information and the involvement of the community in collaborative partnerships.
ARC Strategic Framework
Vision ONE great REGION
Mission Statement
The Atlanta Regional Commission fosters thriving communities for all within the Atlanta region through collaborative data-informed planning and investments.
Our Goals
- Healthy safe livable communitiesin the Atlanta metro area.
- Strategic investmentsin people infrastructure mobility and preserving natural resources.
- Regional services delivered withoperational excellenceandefficiency.
- Diverse stakeholders engageand take a regional approach to solve local issues.
- A competitive economythat is inclusive innovative and resilient.
Our Core Values
Excellence A commitment to doing our best and going above and beyond in every facet of our work allowing for innovative practices and actions to be created while ensuring our agencys and our colleagues success.
Equity We represent a belief that there are some things which people should have that there are basic needs that should be fulfilled that burdens and rewards should not be spread too divergently across the community and that policy should be directed with impartiality fairness and justice towards these ends.
Integrity In our conduct communication and collaboration with each other and the regions residents we will act with consistency honesty transparency fairness and accountability within and across each of our responsibilities and functions.
Application Process:
The Atlanta Regional Commission is looking for individuals who enjoy working in a public service environment where the mission is to improve the quality of life for the citizens of the Atlanta serves as a forum where leaders come together to discuss and act on issues of regionwide consequence so it is important that our staff share the public entrepreneurial spirit that defines ARC.
As an Equal Opportunity EmployerARC does not discriminate on the basis of race color age national origin sex religion or disability.
For questions about recruitment or to request a reasonable accommodation during the application interview or testing process please contact ARC at or Human Resources via email at .
Required Experience:
Staff IC
Employment Type
Full-Time
