Senior Technical Success Engineer
Senior Technical Success Engineer
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Splunk is here to build a safer and more resilient digital world. The worlds leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology its our people that make Splunk stand out as an amazing career destination and why weve won so many awards as a best place to work. If you become a Splunker we want your whole authentic self what we call your million data points. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you.
Role Summary
The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support advisory services and handling critical issues. By fulfilling these responsibilities this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.
What youll get to do
- Act as a point of contact for technical health issues and partner with escalation management for commercial customers.
- Provide mentorship planning and recommendations for a customers overall technical health.
- Supervise the overall health of customer environments which include cases urgent issues outages ongoing projects possible bugs and performance of diagnostic health checks as needed.
- Advocate internally for customers to facilitate the resolution of issues through coordination of Splunks internal organizations (technical support services sales product development/management and executive leadership)
- Work with relevant teams to proactively handle customers critical issues recommend environment upgrades or add-ons upgrade readiness new feature awareness and maintenance windows.
- Be able to detail communicate and understand customer needs so they can be clearly relayed to fellow account team members and Splunk Leadership.
- Keep the customer advised of key information that may be important to their success (e.g. product roadmaps new product releases special customer events or organizational changes).
- Proactively analyze customer issues interactions and product usage to recommend education and additional services needed then engage with internal teams for delivery.
- Assess cloud overages and leverage appropriate services for workload optimization.
- Participate in QBRs with customers virtually to review service levels usage metrics and customer environment performance.
- Deliver customer onboarding mentorship enablement planning administration and management workshops.
Must-have Qualifications
- 8 yrs of relevant experience in technical support professional services systems administration/engineering or related experience.
- Experience building customer relationships and handling commercial accounts.
- Experienced with customer issues account/project management IT Operations and technical infrastructure.
- Familiarity with Splunk-related products.
- Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.
- Work independently and as part of a team.
- Occasional travel may be required.
- Splunk Architect Certification achieved within 6 months of start.
Nice-to-have Qualifications
- BA/BS technical degree.
- Knowledge of software development process and technical environments.
- Solid understanding of Splunk Core Platform.
- Other industry certifications from AWS Google and Azure.
We value diversity equity and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race religion color national origin ancestry sex gender gender identity gender expression sexual orientation marital status age physical or mental disability or medical condition genetic information veteran status or any other consideration made unlawful by federal state or local laws. We consider qualified applicants with criminal histories consistent with legal requirements.
Note:
Thank you for your interest in Splunk!
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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