Operations Solutions Analyst

SUMMARY
The Operations Solutions Analyst will use expertise to analyze internal and external clients business needs to resolve complex technical problems throughout Operations. Successful candidates have an aptitude for deciphering operational needs and resolving technical issues.

The Operations Solutions Analyst connects necessary bank teams to address business operations and requirements and has relevant data at their disposal to resolve issues swiftly. Their duties include consulting on process improvements uncovering system functionality and navigating through software development acquisition and implementations with vendors and team members. They will lead and execute projects within the Operations Division. This will include maintaining monitoring and updating assigned business processes and/or systems as well as researching routine problems testing or modifications to systems and documentation of policies and procedures.

Accountable for always doing the right thing for customers and colleagues and ensuring actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite achieves results by consistently identifying assessing managing monitoring and reporting risks of all types.





ESSENTIAL DUTIES AND RESPONSIBILITIES

Acts as a subject matter expert during client service/solution implementations and performs daily operational processes as assigned.

Participates in the development and enhancement of systems through technology and automation equipment training procedures or programs.
Participates in committees or user groups to represent Operations.
Supports new system and process implementations and workflows.

Researches specialized problems and takes action to correct.

Moderates discussions between teams and software providers when issues arise.

Provides technical support to line of business teams and resolves inquires during normal business hours and occasionally during nonstandard business hours.

Analyzes evaluates and recommends system changes configuration and enhancements based on business requirements of assigned applications.

Responsible for timely responses to internal and external customer inquiries and requests; coordinates activities of appropriate Sunwest Bank teams to resolve issues.

Establishes knowledge base of current policies procedures and practices for various departments.

Utilizes test scripts and other required change management documentation to evidence system changes.

Analyzes trends to recommend and implement process improvements reduce errors and increase productivity to better meet clients and business need.

Builds strong rapport with internal and external clients and stakeholders including software providers.

Provides technical presentations to team members and clients to explain how technology works and explaining various solutions to their business needs.

Creates tools and procedures departments can effectively utilize for standardization of processes.

Understands and complies with bank policy laws regulations and the banks BSA/AML Program as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy laws or regulations and report any suspicious client and/or account activity.


ADDITIONAL RESPONSIBILITIES

Conducts themselves with high degree of professionalism in communication attitude and teamwork with internal and external clients.

Demonstrates analytical ability and great critical thinking skills.

Utilizes expert presentation skills and ability to convey product/solution value subject matter expertise and exude self-confidence to support sales efforts.

Additional duties as assigned as it relates to the position.


SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.



MINIMUM QUALIFICATIONS

3-5 years banking operations experience preferred but not required.

Technologically inclined with extensive experience with Microsoft Office (Excel PowerPoint and Word) and experience with SQL.

Advanced project management and organizational skills; ability to create momentum foster organizational change and work with members of senior management.

Advanced communication presentation and writing skills for internal and external audiences.

Possess an entrepreneurial business spirit proactively takes initiative to identify solutions and executes with a sense of urgency.

Ability to generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service.

Occasional travel required.



COMPETENCIES:

Adaptability

Communication

Decision Making

Initiative

Innovation

Organization

Professionalism

Results Orientated



PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Standing walking and squatting less than fifty percent of the work shift

Required to lift move and carry up to 40 pounds

Ability to read count and write to accurately complete all documentation and reports

Must be able to see hear and speak in order to communicate with employees and other clients

Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms



(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity no lifting limited walking

Moderate: Mostly standing walking bending frequent lifting

Light: Office work occasional lifting bending stooping or kneeling walking

Arduous: Heavy lifting bending crawling climbing



WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

The workspace is clean orderly properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race ancestry national origin sex marital status age religion medical condition handicap disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter and it is intended that Sunwest Bank through the purposeful efforts of its employees and officers are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom computer-based web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Banks Code of Ethics and Conduct. Each employee is also expected to maintain an awareness of the laws regulations internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.