Solutions Engineer
Solutions Engineer
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Job Description
About Glean:
Founded in 2019 Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find organize and share information across their teams. By integrating seamlessly with tools like Google Drive Slack and Microsoft Teams Glean ensures employees can access the right knowledge at the right time boosting productivity and collaboration. The companys cutting-edge AI technology simplifies knowledge discovery making it faster and more efficient for teams to leverage their collective intelligence.
About the Role:
The Solution Engineer role sits within the GTM organisation within the EMEA region; making you a trusted technical advisor of the local sales team our partners and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.
At Glean our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365 Google Workspace Jira Confluence Slack GitHub Zendesk and everything in between! As an SE you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.
You will:
- Performing interactive demonstrations of the Glean platform to prospective customers.
- Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically articulating the how of how our solution works in the context of the customer landscape.
- Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
- Educating and training our customers and partners on our product to ensure that they are set up for success.
- Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
- Liaising with Glean product managers and engineers to investigate issues raise feature requests and understand our future roadmap.
About You:
- You will have a bachelors degree in Engineering Computer Science Information Technology or a related field (or equivalent work experience).
- At least 5 years experience in enterprise software pre-sales and have used value-based discovery frameworks.
- You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
- You are able to explain complex technical concepts in laymans terms to help educate and train our customers prospects and partners.
- You are comfortable presenting both virtually and in-person
- Familiarity with cloud infrastructure (IaaS) platforms such as GCP AWS and Azure.
- Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID Okta and protocols such as SAML SCIM and OIDC.
- Familiarity with APIs including sending and receiving data from API endpoints and how to troubleshoot issues
- Familiarity with security concepts and tools e.g. Firewalls VPNs SSL/TLS DLP WAFs and proxies.
Location: London (The role is remote)
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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Employment Type
Full Time
