Commodities Client Service Account Manager Vice President
Commodities Client Service Account Manager Vice President
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Job Description
Are you experienced in client services and have passion for leadership Then you found the right position for you!
As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.
Job responsibilities
- Manage life cycle of transactions after Sale
- Build relationships with the Client segment Internal Operations Middle and Front office colleagues
- Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
- Provide client reporting to help enhance their experience including discrepancy analysis inquiry volume and type early payment opportunities digital solutions
- Support the operation workflow to resolve refusals disputes and problematic transactions
- Record all Client interactions in case management system (e.g. calls meetings issues and proactive communications)
- Escalate client concerns and any issues to Sales (i.e. encryption emails)
- Understand the Commodity products lifecycle from front to back and be the go-to person within the team
- Partner with Trade Sales as Trusted Advisor to enable new business and solutions
- Work closely with the Client Service Operations and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
- Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions
Required qualifications capabilities and skills
- In depth knowledge of LC/SBLC mechanisms for Commodity Products
- Strong knowledge/understanding of the Oil & Gas and Commodities industries
- Strong familiarity with key market practices in the sector
- Ability to explain the clients LC requirements to internal stakeholders assessing key risks and mitigants for the bank
- Ability to work within tight deadlines
- Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
- Proven leadership skills and capable of delivering exceptional performance under pressure
- Strong focus on client satisfaction and the building of excellent relationships with our customers
Preferred qualifications capabilities and skills
- Trade Finance Commodity expertise
- Excellent planning and organization skills
- Comfortable working within tight deadlines
- Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple system
- Additional European language skills
Required Experience:
Chief
Employment Type
Full-Time
