Service Navigator - Townsville
Service Navigator - Townsville
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 33 - 36
1 Vacancy
Job Description
About the role
Are you passionate about making a difference in peoples lives selectability is seeking a dedicated service navigator to join our team. In this role you will play a crucial part in connecting individuals with the mental health and community services they need. As a service navigator youll provide guidance and support to consumers helping them navigate available services and resources.
Key responsibilities include but are not limited to:
Support NDIS Access and Referrals: focus on assisting consumers with National Disability Insurance Scheme (NDIS) access requests and managing referral pathways
Enhance Service Integration: work to improve the integration of local health services and make the health system more accessible for individuals with severe mental illness and associated psychosocial disorders
Customer Service: serve as the primary point of contact and deliver exceptional customer service for all mental health referral inquiries
Needs Assessment: conduct comprehensive assessments using a range of evidence-based tools and processes to ensure effective progression of referrals
Service Provider Support: provide necessary information and assistance to service providers regarding service availability
Inreach and Outreach Services: offer inreach and outreach support to connect consumers and carers with the necessary services and supports
Regional Information Resource: act as a key regional source of information on psychosocial resources
If youre ready to make a meaningful difference and help individuals access the support they need we invite you to apply for the service navigator position at selectability.
About you
To be considered for this rewarding role you will have great interpersonal skills and the ability work as part of a team.
To be successful you must:
- experience in the mental health sector (highly desirable)
- a working knowledge of the NDIS
- a commitment to best practice
- experience in stakeholder engagement (desirable)
- strong attention to detail and time management skills
- ability to multitask in a fast paced environment
- ability to quickly and effectively engage with consumers
- the ability to work with culturally and linguistically diverse communities and individuals
- demonstrated ability to use databases and Microsoft Office Suite
- the ability to analyse and translate information into practical consumer insights
- most importantly a positive attitude!
Role Requirements
- a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencing)
- a current yellow card exemption or NDIS Worker Screening Clearance (or the ability or obtain prior to commencement)
- NDIS Worker Orientation Module Quality Safety & You completion certificate (or the ability or obtain prior to commencement)
- a current minimum P1 C class Queensland drivers licence
- roadworthy vehicle with comprehensive insurance
About the offer
The service navigator is a fulltime fixed term position until the end of June 2025 based in Townsville.
We offer a range of benefits including:
- hourly rate of $33.41 - $36.46 super
- up to $15900 FBT salary packaging benefits
- 50% discounted training via our RTO
- flexible working arrangements
- career pathways and opportunities for development
- employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information please contact selectabilitys Townsville HR Team onor by email
About us
selectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety and residential aged care in the Lower Gulf.
If you would like to know more please visit our website.
Employment Type
Full-Time
