Field Inspection Engineer
Field Inspection Engineer
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Job Description
Location: Lagos Nigeria
Employment Type: Full Time
Salary: 250000 Monthly Net
Role Overview
We are seeking a skilled and detail-oriented Field Inspection Engineer to join our technical operations team. This role is crucial for ensuring the high-quality installation and maintenance of network services at customer locations. The ideal candidate will possess strong technical knowledge hands-on problem-solving skills and a passion for delivering exceptional customer service.
This position is ideal for individuals with experience in ISP or telecommunications environments who are ready to work in a dynamic field setting and represent the company with professionalism and technical expertise.
Key Responsibilities
Installation and Configuration
Perform on-site installations and configurations of internet services including routers modems switches and other networking devices.
Adhere to technical standards and installation protocols to ensure optimal service delivery.
Test and verify internet speed reliability and connectivity performance.
Educate customers on the use and upkeep of installed equipment.
Troubleshooting and Issue Resolution
Diagnose and resolve network connectivity issues and equipment malfunctions.
Respond promptly to customer service requests with effective technical solutions.
Collaborate with internal teams such as Network Operations and Technical Support to resolve escalated issues.
Maintain accurate logs of service visits and technical interventions.
Customer Interaction and Support
Communicate professionally with customers during installation and troubleshooting visits.
Translate technical information into clear user-friendly explanations.
Recommend improvements or upgrades based on customer needs and best practices.
Work with sales and account managers to capture feedback and identify upselling opportunities.
Quality Assurance and Compliance
Ensure all installations meet internal standards and comply with regulatory requirements.
Conduct audits and follow-ups on completed installations to ensure service quality.
Stay updated with industry trends and evolving technologies to enhance service delivery.
Requirements
Qualifications and Skills
High school diploma required; technical certification or degree in a relevant field is a plus.
Proven experience with network installations in an ISP or telecommunications setting.
Strong understanding of networking concepts and equipment (routers switches modems cabling).
Proficiency in troubleshooting technical issues and using diagnostic tools.
Familiarity with Windows Linux and macOS operating systems.
Strong communication and customer service skills.
Ability to work independently and manage multiple field assignments.
Valid driver s license and willingness to travel to customer sites.
Physical ability to lift and install networking equipment.
Benefits
Competitive salary ( 250000 Monthly Net)
Health insurance coverage
Pension contributions
Transportation allowance for field visits
Performance-based bonuses
Opportunities for career growth within the technical and engineering team
Ongoing training and professional development
A collaborative and supportive work environment
Employment Type
Full Time
