Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)
Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)
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Job Description
Were seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast thoughtful and reliable service. You will serve as the frontline of our customer experience responding to support requests via email and phone and resolving technical issues to keep our clients up and running.
This is a remote part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.
Responsibilities
- Provide professional empathetic and solution-oriented support to healthcare professionals using Intrigmas scheduling software
- Respond promptly to customer inquiries via email (ticket system) and phone
- Troubleshoot technical issues identify root causes and provide effective resolutions or escalate when necessary
- Learn and maintain a strong understanding of our product offerings and updates
- Document support issues and resolutions accurately in our CRM/ticketing system
- Collaborate with the internal team to relay customer feedback and identify improvements
Qualifications :
Ideal Candidate
- Tech-savvy and eager to learn new software tools
- Excellent written and verbal communication skills (English - native or bilingual)
- Calm patient and resourceful especially when customers are facing technical challenges
- Prior experience in customer support helpdesk or SaaS environments is preferred
- Familiarity with the healthcare industry or hospital operations is a plus
- Able to work independently and manage time efficiently during evening and weekend shifts
Additional Information :
What we offer:
Hourly compensation (competitive rate based on experience)
Fully remote work environment
Supportive and mission-driven team culture
Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
