Motor Direct Claimant Lead

Coordinate and manage the Motor Direct Claimant (DC) area leading all aspects of daily operations while guiding the team to achievements and ensuring outstanding customer service.

Focus is on ensuring esure deliver the best in class service for all third party customers we service directly and includes the initial capture of TP claimants where our customer is at fault for the accident.

What youll do:

• Lead and motivate Direct Claimant team to deliver strong performance and meet OKRs.
• Use Peakon feedback to build a skilled engaged team focused on best outcomes.
• Collaborate with leaders to implement strategy and improve third-party indemnity results.
• Improve outbound speed to Third Parties to maximise claim capture rates.
• Motivate leaders to meet capture targets on full and partial fault claims.
• Optimise third-party capture and increase claims managed within the internal network.
• Focus on fraud detection to protect the business and support genuine claimants.
• Enhance customer journeys and remove process pain points for improved experiences.
• Balance customer experience with claims cost using NPS scores and feedback.
• Drive automation and efficiency for low-cost high-performance claims handling.
• Ensure regulatory compliance risk control and encourage others through industry standard methodologies.

Qualifications :

What wed love you to bring:

• Strong people leadership skills ideally from a contact centre environment.
• In-depth knowledge of end-to-end motor claims especially third-party damage.
• Clear market insight on technical and legislative changes affecting TPD and Credit Hire.
• Excellent time management and delegation to achieve esures business objectives.
• Technologically competent highly numerate and strong in verbal and written communication.
• Confident in negotiation influencing and conflict resolution across all organisational levels.
• Champion of change effectively guiding others through transformational journeys.
• Proven track record of leading teams successfully through change.
• Detail-focused agile and organised in delivering business goals and adapting to change.
• Delivers outstanding customer service through continuous process improvement.
• Strong regulatory knowledge to ensure full compliance within the claims function.

Additional Information :

Whats in it for you:

• Competitive salary that reflects your skills experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esures success.
• 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from so you can build a personal toolkit to support your health wellbeing lifestyle and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• Well elevate your career with hands-on training mentoring access to our exclusive academies regular career conversations and expert partner resources.
• Driving good in the world couldnt be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect learn and share ideas with likeminded colleagues.
• Were a proud supporter of the ABIs Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• And much more; See a full overview of our benefits here Reward and benefits Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued respected and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation in turn enabling us to better serve our customers community and build a stronger organisation. Our commitment to inclusion extends to every part of our business from hiring practices to professional growth opportunities ensuring equal access and support for all.

Remote Work :

No

Employment Type :

Full-time