Commercial Solutions Consultant

We are seeking a dynamic Solutions Consultant to join our Commercial Sales Team in Scottsdale Arizona where you will play a pivotal role in driving growth and delivering exceptional customer experiences for our small business clients.

The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements customer needs and most importantly how Nextivas platform can improve business outcomes. This individual will work hand in hand with the sales teams partners prospects and customers to ensure that all team members are aware of the design requirements. As an SC you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance scheduled customer discovery sessions and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SCs provide business-centric expertise that helps our Sales team establish market and deal-level visibility.

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes RFPs business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments including Product Management Marketing and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations

• Must be compelling passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers clearly differentiating our solutions from the competition
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
• Solutions Consultant must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution to solution architecture and post-sale upsell
• The Solutions Consultant is recognized as a credible thought leader is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities

Qualifications

• 2 years CCaaS experience
• 2 years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of sales process strategies and solutions selling
• Demonstrate ability to develop build and maintain strong relationships with sales team partners vendors prospects and customers
• Create present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic time management and organizational skills
• Deep knowledge of Customer Service Software Customer Relationship Software Data Warehousing Software Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools
• PHP Java Python and other programming languages
• API structure and development capabilities
• Data Networking SIP Contact Center technical certifications
• Strong experience with networking protocols standards and hardware
• Legacy Contact Center platforms and modern SIP endpoints
• Proficiency in using hosted contact center applications
• For Scottsdale SC it must be in-office hybrid 3x/week minimum

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is $96000-$180000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security - 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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