Were looking for someone with a strong work ethic and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting intellectually curious and creative individual comfortable operating in a fast-paced dynamic environment
Responsibilities
- Provide resolutions to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature such as (but not limited to) graphic violence self-harm child abuse and hate speech.
Qualifications :
Qualifications we seek in you
Minimum qualifications
- Any Graduate (PG an added advantage)
- Freshers are eligible
- Fluent in Read/Write in English & Italian Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Additional Information :
What can we offer
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment.
- Various trainings (initiating soft skills).
- Possibility of development.
- Benefits (Meal Tickets Medical Services Insurance additional vacation days partner discounts).
Remote Work :
No
Employment Type :
Full-time