Operations Business Support Analyst (Open to hiring at the Sr. level)

**This is a non-IT role that is a part of Wellmarks Operations division.

As a Business Support Analyst you will support systems/applications for multiple business areas; including analysis of low to moderate complexity system or process changes to provide business requirements for necessary modifications. Establish and execute test cases to identify defects and assess the quality of system solution deliveries. Coordinate and communicate with team members and stakeholders to improve and arrive at a positive member experience supporting Wellmarks strategies as well as assist with coaching and mentoring of team members. 

Ideal candidates are proactive and analytical professionals with a strong background in business analysis systems support/configuration and have a knowledge of health insurance benefits(preferred). 

They are detail-oriented capable of identifying issues and inconsistencies and skilled at analyzing data from multiple sources to propose effective solutions. This candidate thrives in a collaborative environment communicates clearly with stakeholders and team members and is comfortable facilitating discussions across varied audiences. They can independently manage priorities in a fast-paced changing environment. They are eager to learn and grow through mentorship contributing to team success while coaching peers as needed. Proficiency in Microsoft Office is essential and familiarity with Agile or Product Methodology is a valuable plus.

Qualifications :

Required: 

• Associates degree or equivalent work experience 
• 2 years of business analysis systems configurations or related experience; OR 3 years health insurance operations experience (e.g. claims customer service membership & enrollment etc.). Includes 2 years proven subject matter expertise across multiple market segments products benefit plans contract language or insurance rules and regulations 
• Ability to perform document and or guide others through a series of related steps and takes action to improve existing conditions and processes 
• Ability to identify issues or inconsistencies; obtains relevant information relates and compares data from different sources and identifies alternative solutions 
• Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences 
• Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts 
• Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change 
• Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures 
• Proven efficiency in Microsoft Office Suite 

Preferred: 

• Understanding or experience in Agile/Product Methodology 

Additional Information :

a. Support applications/systems within multiple business areas. Analyze define and validate business requirements for necessary system modifications enhancements upgrades etc. 
 
b. Analyze and troubleshoot system/application issues of low to moderate complexity. Seek to understand issue and impact to business. Create incident tickets and facilitate and coordinate involvement across Operations and other support teams as necessary to ensure incident is resolved end to end. 
 
c. May lead and coordinate testing efforts including test scenario design. Use a variety of techniques to ensure applications are being validated according to the testing plan. Write and execute test cases documenting traceability and findings ensuring accurate and timely outcomes. 
 
d. Keep informed support and adhere to regulations ensuring systems and processes are compliant with corporate policies procedures and legal requirements. 
 
e. Consistently communicate and collaborate with team members technology and other stakeholders for the purpose of aligning business requirements and solutions with customer expectations. 
 
f. Coach mentor and provide guidance to other Business Support team members. 
 
g. Collaborate with Technical Writers and other stakeholders to confirm desk-level procedures and process/system documents are created/updated. 
 
h. Ensure accurate tracking of all hours in reporting system(s) for all work efforts. 
 
i. Other duties as assigned. 

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