Help Desk Support Specialist
Help Desk Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The primary role of the IT Help Desk Associate is to provide end user or remote assistance for issues with computer hardware and software mobile devices printers and basic networking. The associate works directly under the IT Director aiding the IT Team with various tasks and requests. This role requires 4-5 days a week/in office.
- Provide helpdesk support for local and remote employee users including executives and C- level employees.
- Prioritize reply address and resolve IT tickets and walk-ups through completion.
- Respond to incidents in a prompt and professional manner.
- Install configure and support various types of hardware including desktops laptops monitors printers etc.
- Assist in relocating IT equipment or workstations as needed.
- Troubleshoot user and system issues across hardware and software resolving routine problems and escalating advanced issues to senior team members when necessary.
- Contribute to small-scale IT projects (e.g. new hardware rollouts software implementations) by coordinating task schedules communicating with users and ensuring successful execution under supervision.
- Occasionally travel offsite to IT supported offices or company owners homes.
- Assist senior IT members with various projects as assigned.
Qualifications :
- A strong understanding of standard corporate productivity suites - Microsoft Office products Microsoft Teams etc.
- A strong understanding of client Operating Systems specifically Windows 10/11 and Mac OS.
- Basic knowledge of troubleshooting standards hardware replacements office and conference A/V equipment.
- A good understanding of iOS and Android mobile device platforms.
- A basic knowledge of Microsoft 365 Tenant Administration.
- A basic knowledge of Active Directory with the ability to perform basic user-account administration tasks.
- A basic understanding of networking technologies such as: WiFi TCP/IP - DNS DHCP FTP SMTP Subnets etc.
- Effective interpersonal communication and problem solving - using a high degree of patience and problem management techniques.
- Strong organizational and time management skills with the ability to work independently.
- The ability to lift items up to 50 pounds which is required in the handling of PC and Server hardware.
- Associates Degree or Bachelors degree in a computer technology related program or equivalent certifications.
- 2 years of experience of supporting end-users both in person and at remote locations.
Salary range: $52000-$68000. The actual salary will vary based on applicants location education experience skills and abilities. This role is bonus and/or incentive eligible.
Additional Information :
Rewards and Career Advantages
Within a culture defined by energy fun and talent our team enjoys competitive pay health and financial benefits and the opportunity to work among innovative friendly colleagues.
Our benefit package includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k with Employer Match
- Paid Time off (PTO)
- Parental Leave
- Life Insurance
- Disability AD&D Critical Illness Insurance
- Pet Insurance
- Pre-paid Legal Insurance
- Technology Stipend
- Commuter Benefits / Discounted Parking
- Volunteer Time Off
- Employee Assistance Program
Shaker Recruitment Marketing is an equal opportunity employer. Shaker RM evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
About Us
Shaker Recruitment Marketing is a family-owned recruitment advertising and marketing communications agency that has exceeded the expectations of clients since 1951. Strategically responding to change we have created a legacy of success through excellence in creativity service relationship-building employee/client retention and agility. We offer best-in-class solutions for employer branding media planning and buying career site design and development social media recommendations and mobile solutions.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
