Call Center Lead

Call Center Lead

Territory: Landover MD
Closet America a Renuity Company

Join a Mission-Driven Home Improvement Leader

At Closet America a Renuity company we help homeowners reimagine their spaces through custom organizational solutions and premium service. As part of the Renuity family were on a mission to make every home renovation experience remarkable and that starts with a passionate high-performing team. Join us in transforming lives and spaces every day.

Performance-Based Pay That Rewards Your Impact

This role offers a competitive base salary of $58000 with an additional $15000 in potential bonuses based on individual and team performance goals.

What We Offer

• Competitive base salary performance bonuses

• Medical dental and vision benefits

• 401(k) with company match

• Paid time off and paid holidays

• Career development and advancement opportunities

• Collaborative team culture with strong leadership support

• The chance to grow with one of the fastest-growing home improvement brands in the U.S.

About the Role

As a Call Center Supervisor youll lead a team focused on setting qualified appointments that fuel our sales pipeline. Youll manage daily call volume coach representatives and ensure top-tier customer interactions. From hiring and training to campaign optimization youll play a critical role in our growth and in shaping a high-performance call center environment.

Responsibilities include:

• Lead and coach a team of inbound/outbound call center representatives

• Monitor lead flow and campaign performance to drive productivity

• Conduct interviews onboarding and ongoing team training

• Communicate promotional offers clearly and accurately

• Monitor Five9 system and team metrics to ensure performance targets are met

• Support team members in meeting daily appointment goals

• Foster a positive and collaborative team culture

Key Qualifications

• 2 years in a call center customer service or inside sales role (supervisory experience preferred)

• Proven ability to lead and coach high-performing teams

• Experience with Five9 or similar call center platforms a plus

• Strong organizational and time management skills

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and CRM systems

• Goal-oriented with a passion for team success

Who Thrives in This Role

• Motivators who love coaching others and driving results

• Strong communicators with a customer-first mindset

• Data-driven leaders who can balance people and performance

• Adaptable professionals who embrace feedback and growth

Schedule & Location

This is a full-time on-site position based in Landover MD. Standard weekday hours apply with occasional evening or weekend support based on business needs.

Why Youll Love Working Here

• Competitive salary performance incentives

• Comprehensive benefits (medical dental vision)

• Consistent schedules and work-life balance

• Career growth in a rapidly expanding company

• Inclusive forward-thinking culture that values your voice

About Closet America- Custom Closet Designers Installers & Organizers Closet America

At Closet America a Renuity company were making home improvement faster easier and stress-free. Since 2009 weve reimagined home organization in the DC area delivering custom-designed hand-crafted solutions with unmatched precision. Now as part of Renuity were combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angies List Qualified Remodeler and Houzz we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization youll have the opportunity to make an impact grow your career and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact

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