Dairy Monitoring Customer Success Specialist (Pennsylvania)

Job Description

Job Description

The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers (dairy farmers managers and dairy employees) distributors (train the trainer) and distributor representatives. This position will be responsible and accountable for training end user to successfully enter interpret and analyze all aspects of sensor technology (SenseHub Dairy) data including reproduction health and milk as well as assist the customer and their staff on the change management journey related to the implementation of our products. Our data-driven solutions are used by farmers companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent actionable management information into farmers hands our solutions empower them to act in a timely manner to safeguard their animals health and wellbeing while achieving optimal production outcomes for a healthy food supply.

The position will work closely with training coordinator end customers the technical solutions support team and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. Train and assist local distributors on customized SOP and protocols for users and the assurance they are carried out on a day-to-day basis.

Our territory representatives interact face to face with our customers understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

As the largest provider of animal identification technology we meet growing customer needs by providing over 500 million tags for identifying tracking and monitoring animals every year and we monitor over 5.5 million cows daily which allows access to real-time actionable data and insights to help improve or enhance animal management and health outcomes.

The individual selected will reside in Pennsylvania.

Key Competencies:

• Training

• Develop and deliver training for end customers dealers and distributors on software use reports protocols and KPIs.

• Train end user to successfully enter interpret and analyze the sensor technology information including reproduction health and milk data.

• Customize user portal and user reports to improve the user experience with software.

• Integrate third party management software with Sensehub Dairy software.

• Recommend changes to customers current process allowing for full implementation of sensor technology.

• Audits herds to determine the financial impact management and personal benefits to producers who purchase the Sensehub Dairy system.

• Consult with owners managers and users as required to improve customer experience.

• Ensure all questions are expediently addressed resolved and documented in CRM.

• Recommend additions to quick guides and customer communication for improvements.

• Ensure Users are Successful.

• Lead effort to educate dairy management teams nutritionists consultants and veterinarians. This includes onsite visits to users and consultant sites.

• Conduct on site meetings with our companys Animal Health livestock monitoring accounts to ensure success with the deployment of systems.

• Assist with gathering of testimonials case studies and video clips.

• Actively raise issues and recommend improvements to support services.

• Use project management skills and organization to successfully manage multiple projects at once.

• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.

• Interface with global marketing and local marketing teams to recommend improvements for our companys Animal Health livestock monitoring sensor technology.

• Work with partners to organize User groups and farm demonstration.

Qualifications:

Education Minimum Requirements

• Bachelors degree in animal science dairy science or related discipline preferred.

• Herd Management software experience (DairyComp Bovisync PC Dart etc.).

Required Experience & Skills

• Background as a dairy herdsperson reproduction specialist or nutritionist.

• Must possess a valid U.S. motor vehicle drivers license without restriction.

• A minimum of three years working in dairy management reproduction dairy software or as a nutritionist/consultant.

• Excellent written verbal and MS office skills.

• Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers vendors customers or prospects.

• Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.

• Possess strong organization/coordination skills to manage time and interaction with customers dealers distributors and internal people.

Preferred Experience & Skills

Bilingual English and Spanish preferred.

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