Customer Loyalty Apprentice
Customer Loyalty Apprentice
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Job Description
The main objective of this role is to provide general administration and customer service support for the Loyalty programme. Sitting within the Customer Loyalty team this role will be the first point of contact for customer queries (installers) relating to promotional queries and our loyalty programme.
The role is varied fast paced and will flex according to the needs of the customer and business.
The role will be based in the Sales department and will primarily be within the Customer Loyalty Team. A flexible approach is needed to support wider sales and marketing initiatives and tasks.
The role will encompass all aspects of customer query handling from the general loyalty scheme management current campaigns and promotions to registrations and the digital tools (app dashboard etc).
Handling installer queries through phone calls installer mailbox and social media ensuring continuously that installers are not waiting more than 48 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch.
Handling sales team queries through mailbox phone MS Teams Board to ensure they have answers to all their requests when supporting the installers.
Excellent Service ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues.
Qualifications :
- Good communication skills both written and verbal with a proactive approach to sharing information.
- Ability to work well independently and as part of a team supporting others to achieve a common goal.
- Excellent standards of literacy and numeracy with the ability to proofread accurately.
- Strong organisational and planning skills with high attention to detail.
- Flexible approach to work to meet varying workloads pressures and deadlines.
- Focused on the customer and providing best-in-class support services.
- Innovative approach to problem solving developing solutions to improve working methods and ROI.
Additional Information :
Experience of using internal systems including CRM and customer facing experience is desirable.
This role allows for flexibility to work from home with a local agreement of 3 days per week on site. This can be adjusted as necessary.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
