Program Coordinator - Pathology - (Medical Center)

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Supports management to plan program initiatives to ensure that the goals of the program are met. Promotes program compliance with stakeholders management and the medical staff as appropriate.

• Collaborates with management to develop and implement communication strategies throughout the organization/system to ensure accurate information regarding clinical and quality program purpose initiatives improvement strategies and outcomes. Obtains buy-in to change efforts.

• In collaboration with management recommends opportunities for improvement of department/program score for employee engagement.

• Develops analysis and reporting as necessary to leadership and other key stakeholders on the progress of the program. Creates materials presentations and reports program status for senior leadership directors and managers and front-line staff.

• Provides consultative services as needed to program to successful outcomes. Follows up on action items necessary to ensure completion of assignments.

• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.

• Contributes to the development of the program standards and guidelines; implements and monitors program initiatives that improve designated compliance. Ensures appropriate data is collected and submitted to appropriate databases for program supported.

• Supports leaders to drive improvements in program outcomes by coordinating the day-to-day quality efforts of the program in collaboration with patient safety quality and other relevant partners.

• Supports program strategic direction and uses appropriate and evolving methodologies to drive quality program initiatives. Utilizes outstanding relationship skills to partner with key stakeholders to promote program success.

• Identifies key measures to periodically assess outcomes and metrics and continuously enhances and improves training to drive improved outcomes for the patient and/or employee experience.

• Coordinates the financial initiatives of the program within documented timeframes and is aligned with the budget. Effectively coordinate the scope schedule and budget of all assigned projects while in the process; monitors year-to-year trends. Monitors the success of the program engagement strategies and budget identifying cost-saving and waste-elimination opportunities. Forecasts potential schedule delays and develops alternate plans.

• Participates in decisions impacting operational and capital needs as appropriate. Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.

• Coordinates the introduction development and implementation of all new aspects of the program in consideration of the physical environment staff competencies quality outcomes efficiencies best practices and cost. Supports the research and education missions of the program.

• Assists the development of outreach and communications strategies and plans including assessing needs and opportunities relating to all external outreach marketing and communications within the scope of the role.

• Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• Must have one of the following: Bachelors and two YOE related to business or healthcare administration to include experience executing strategic programs to drive business success OR High school diploma with four additional years related to business or healthcare administration to include experience executing strategic programs to drive business success

• Two years experience related to business or healthcare administration to include experience executing strategic programs to drive business success

• N/A

• Registered and/or certified professional in area of expertise

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially concerning activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to collaborate and work successfully with all levels of the organization to gain buy- in and support for program success

• Competent skills in change management planning execution and business acumen

• Ability to execute successful program management and outcomes; understands when to escalate issues

• Highly organized with demonstrated verbal and written communication skills

• Ability to analyze and solve problems and make decisions on program-related issues

• Strong research interpretation skills

• Time management and prioritization skills

• Proficiency in relevant software programs such as MS Outlook Word Excel and PowerPoint

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.