Mgr-Key Accts-CR

Responsibilities/Essential Functions:

• Creates builds and maintains positive business relationships with existing and assigned Cleanroom customers.
• Ensures world class customer service.
• Tracks all contract expiration dates (CXDs) manages the renewal process develops and implements renewal plans and provides timely progress reports for assigned accounts.
• Analyzes reports and present during operating reviews the status of new and lost business as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
• Provides inventory reports wearer reports damage/loss reports and all other special requests from the Primary Customer Contacts as requested.
• Will provide timely follow up to customer headquarters as requested.
• Maintains negotiating and discounting authority with assigned customers including the establishment of pricing for products for which KAM may engage in competitive pricing research.
• Resolves account issues with regard to delivery installation credit and collections matters product replacements returns and account history questions.
• Works extensively with internal departments to coordinate the management of the accounts including working with Supply Chain Operations Production Credit/Collections and Marketing.
• Performs other duties as assigned or requested.
• Should be able to identify and implement actions to grow margin while identifying process and cost improvement plans (which may include price increases) for customers.
• Develop and coordinate sales presentations business reviews etc.
• Build strong relationships with the market center operations teams and corporate support staff. - Fully comply with Contract Renewal policies and procedures
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial changes where possible

Knowledge/Skills/Abilities:

• Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction.
• Possesses Patience Ability to Empathize and Strong Listening Skills.
• Excellent Verbal and Written communication skills.
• Strong attention to detail.
• Highly organized with strong time management skills.
• Strong analytical problem solving and conflict resolution with strong ability to anticipate and must bring challenging situations under control to mitigate contract-threatening matters.
• Demonstrated ability to work well in a team environment.
• Demonstrated ability to build high wide and deep internal and external relationships.
• Proven ability to independently prioritize workload and make real time informed decisions.
• Strong documentation skills.
• Exemplifies a competitive success-driven and thriving desire to win attitude that has yielded results in previous roles.
• Demonstrated capability to influence without authority.
• Keen ability to challenge the status quo without damaging relationships within AUS.
• Excellent working knowledge of MS Office including: Word Excel and PowerPoint.
• Ability to navigate .
• Possesses a clear understanding of how things get done at Vestis and a proven ability to broker internal collaboration.

Experience/Qualifications:

• A Bachelors Degree in Business is preferred but not required.
• 3 years account management experience

License Requirements/Certifications:

Working Environment/Safety Requirements/Physical Requirements:

• Remote or Hybrid depending on candidate location to MC
• Position requires up to 40% travel

Location: 7650 S Grant St Bldg. B Burr Ridge IL 60527-6070 United States

Required Experience:

Manager