Hotel Front Desk Supervisor | Crowne Plaza | King of Prussia, PA
Hotel Front Desk Supervisor | Crowne Plaza | King of Prussia, PA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
This career defining position will focus on adhering to established procedures compliance with all Brand Standards of Operations and heavy emphasis on Guest Satisfaction programs for the property. The individual chosen for this opportunity will support the Night Audit function assist with forecasting control and order supplies for the Market Place and reconcile financial transactions.
You will be at the center of the hotels universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader youll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition youll get a glimpse of the business side of the front office: staffing scheduling and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks youll be responsible for on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
- Providing training and guidance for front desk staff on hotel standard operating procedures anddepartmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: Cash drawer deposits reconciling credit cards and submitting batches.
If you are a high energy driven individual that enjoys interacting with internal and external guest then this opportunity is perfect for you! Were waiting for you to join our team!!
Where Youve Been:
Our ideal candidate will have at least 2-3 years of hotel Front Office experience combined with an exemplary supervisory skill set. Attention to detail strong leadership skills and excellent written and oral communication skills are attributes that are required for this position. Were looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wantedyou must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When Youre Here:
Sometimes youll be behind a deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 50 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Required Experience:
Manager
Employment Type
Full-Time
