IT Helpdesk Technician
IT Helpdesk Technician
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1 Vacancy
Job Description
Job Details
Description
About Us:Urology Centers of Alabama is a leading healthcare provider specializing in urological care. We are dedicated to delivering exceptional patient care and innovative medical solutions. Our team is committed to creating a supportive and collaborative work environment where employees can grow and excel.
Job Description:
We are seeking a motivated and enthusiastic IT Helpdesk Technician to join our team. This entry-level position is ideal for individuals with basic IT knowledge who are eager to develop their skills and advance their careers in the IT field.
Key Responsibilities:
- Provide first-level technical support to end-users via phone email and in-person.
- Troubleshoot and resolve hardware software and network issues.
- Assist with the setup configuration and maintenance of computer systems and peripherals.
- Document and track support requests using our ticketing system.
- Escalate complex issues to senior IT staff as needed.
- Maintain a high level of customer service and professionalism.
- Participate in ongoing training and development opportunities.
Benefits
- Employer Paid Short Term Disability
- Medical
- Dental
- Vision
Qualifications
- Basic understanding of computer systems networks and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- High school diploma; additional certifications (e.g. CompTIA A) are a plus.
Required Experience:
IC
Employment Type
Unclear
