Call Center Lead-TEMP
Call Center Lead-TEMP
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Salary Not Disclosed
1 Vacancy
Job Description
Call Center Lead (Temp) - $65000-80000!
Closet America a proud company of the Renuity family where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America we are on a mission to revolutionize home improvementmaking it faster easier and stress-free. Whether its a new bath custom closets or exterior upgrades we help homeowners create spaces they love without the hassle. With expert teams across 36 states and growing theres likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And were just getting started!
What We Offer
Competitive salary with performance incentives
Comprehensive benefits including medical dental and vision
Consistent schedules and professional growth opportunities
A respectful forward-thinking work culture
About the Role
In this position you will:
Manage inbound and outbound call volume by monitoring the lead flow and performance of all lead campaigns
Provide coaching feedback and performance evaluations to team members
Conduct interviews and participate in the hiring process for new team members
Stay informed about current promotions and effectively communicate them to the team
Ensure high standards of customer service and professionalism in all interactions
Monitor and coach team to ensure daily appointment setting goals are met each shift
Drive productivity and provide support to call center representatives to meet daily benchmarks
Contribute to a positive team environment
Assist with other Call Center duties as needed
Key Qualifications
2 years experience in a customer service lead setting or sales role preferred
Proven experience in a call center environment preferably in a leadership or supervisory role
Strong leadership and team management skills with the ability to motivate and develop a high-performing team
Excellent computer skills fluent in Microsoft Office 365
Excellent written and oral communication and interpersonal skills
Proficiency in CRM software and call center technology
Results-oriented with a strong focus on achieving goals
Strong problem-solving and conflict resolution skills
Open to feedback for continuous improvement and growth
About Closet America- Custom Closet Designers Installers & Organizers Closet America
At Closet America a Renuity company were making home improvement faster easier and stress-free. Since 2009 weve reimagined home organization in the DC area delivering custom-designed hand-crafted solutions with unmatched precision. Now as part of Renuity were combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angies List Qualified Remodeler and Houzz we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization youll have the opportunity to make an impact grow your career and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact
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Employment Type
Full-Time
