Customer Service Representative - Diablo/Freud Tools (On-site Only)
Customer Service Representative - Diablo/Freud Tools (On-site Only)
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Salary Not Disclosed
1 Vacancy
Job Description
Maintain and develop a multi-state territory for growth and service activities in a fast-pace multi-task solution-focus inside environment. Review of day-to-day orders for efficient & accurate processing. Provide high-level customer service for existing customers new prospects outsides sales end-users and sales managers to achieve greater customer satisfaction and solutions. Continued development of skills to support sales & service initiatives company growth objectives compliance and cultural values.
- Review responsible orders for efficient and accurate processing working directly with customers reps operations and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
- Provide high level customer service via phone email and portal to cover inbound and outbound calls assisting customers prospects reps end-users and all incoming inquiries with high-level service using all available resources to provide information or solutions that satisfy.
- Focus on all Inside Sales department initiatives such as upselling orders pre-selling new programs new product placements aligning dealers with the Freud portal.
- Process and/or assist with all customer claim requests for efficient processing (shortages overages RGAs buybacks program credits advertising Coop etc.).
- Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
- Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
- Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts group associations and business communication accuracy.
Qualifications :
- High School Diploma or GED Required. Certification/Associates Degree in Business Admin/Marketing/Sales preferred.
- Minimum of 3 years Inside Sales/Customer Service experience with proven ability to listen learn and provide product knowledge & processing direction that support customers with solutions.
- Successful experience working in a fast-paced environment under pressure while maintaining a positive calm cool & connected attitude.
- Basic knowledge of power tools and accessories.
- Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
- History of successful problem solving with the ability to manage train coach and resolve issues to support customers end-users and associates.
- Basic knowledge of Microsoft Office Suite (Word Excel PowerPoint Teams)
Additional Information :
Diablo/Freud Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science Technology Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Equal Opportunity Employer including disability/veterans.
Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
