Sr. Helpdesk Analyst, Information Technology (m/f/d)
Sr. Helpdesk Analyst, Information Technology (m/f/d)
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
MAIN RESPONSIBILITIES
The Sr. IT Analyst will be responsible for ensuring consistent and effective support of IT requests in a timely courteous and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact on the department and organization. The successful candidate will have IT support experience including the implementation of company networks communications systems and related software. This position reports to the IT and maintain positive relationships while always striving to attain the highest level of customer service and satisfaction
- Respond and followup onall internal IT tickets submitted via phone email instant chat and walk-up requests
- Provide support for Microsoft operating systems and applications and other CSI standard software packages
- Provide first-level IT support for Windows Microsoft Office 365 and a variety of other applications
- Administer and provide onsite and remote support including maintenance and upgrades to the file servers workstations wiring topology switches back-up system printers and print servers
- Administer and support the network communication systems used for customer support and software updates
- Manage software installation upgrades patches and problem fixes
- Manage system changes including testing scheduling and production implementation in compliance with the approved change control process
- Ensure proper registration of license keys and licensing compliance participate in auditing of client licensing
- Ensure all requests are tracked and logged in accordance with incident and service request management procedures
- Coordinate problem resolution with other IT support teams to ensure timeliness (e.g. Business Systems Corporate infrastructure)
- Ability to work independently and within a global support team that includes supporting local and remote users
- Independently investigate and implement solutions to technical issues
- Implement strategies and infrastructure enhancements that will improve the reliability integrity security and performance of devices and services
- Identify recurring technical issues and propose solutions to address the root of the problems
- Communicate opportunities for improved leveraging of hardware software and support resources including standardization
- Other projects office and administrative duties as assigned
COMPETENCIES
- Analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proactive results-driven with a pragmatic mindset and strong sense of urgency.
- Hands-on approach down-to-earth mentality and ability to work autonomously under pressure.
LANGUAGES
- English (other languages are advantageous)
- Please submit your CV in English
LOCATION
- Madrid
Your backpack is filled with
- Bachelors degree or equivalent work experience specializing in computers networking and information systems
- 5-8 years experience in an IT Support Analyst role
- Knowledge of troubleshooting Microsoft Enterprise level server software Microsoft 365 (Outlook Teams SharePoint OneDrive Copilot) Intune Autopilot and MDM Windows Active Directory AD Azure (Entra ID) Windows Server and Exchange and other cloud related desktop infrastructure (VOIP communications Virtual desktops)
- Hands-on experience in troubleshooting current hardware such as PCs (Dell etc.) network printers iPhones and basic familiarity with Android
- Experience installing and configuring Windows OS networked and local printers and business applications
- Relevant work experience in the systems administration and operations field preferred
- Industry Standard certifications such as CompTIA A ITIL Server Microsoft Azure Foundation Certification preferred
- Basic knowledge of VMWare Hyper-V and Data Storage systems
- Audio/Visual/Videoconferencing setup and troubleshooting
- Experience with IT support ticketing systems (Managed Engine Freshservice ServiceNow etc.)
CONTACT
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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