Manager, Repair Field Operations
Manager, Repair Field Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT300: NPB - LINTHICUM (BALT) MD 1705 Twin Springs Road Suite 110 Baltimore MD 21227 USAJob Title
Field Service Manager
Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis Elevator is seeking a passionate and driven individual to join and lead our repair operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff including employee selection and development field training and safety. This individual will also lead operational efforts managing costs while ensuring superior customer satisfaction.
On a typical day you will:
- Ensure field employee safety and quality of service in your territory
- Plan organize and manage service field activities to ensure that these activities meet customer needs and company standards
- Ensure effective and efficient allocation of available resources such as manpower and materials
- Conduct field education training with field workforce
- Improve efficiencies managing route schedules and callback rates
- Understand how to provide technical support to field staff either self-provided or redirected to other experts
- Authorize repair orders and tracking completion
- Lead change toward better efficiency and communication
What you will need to be successful:
- High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
- Experience working with a team of technicians is required
- Leadership experience is required
- Elevator industry experience is desired but not required
- Excellent communication skills and leadership skills and the ability to work in a highly team-oriented and dynamic environment
- Strong computer and technology skills business acumen and a passion for customer service
- Travel is required within your territory drivers license as required for your territory
Whats In it For Me / Benefits:
- The chance to work for an industry-leading brand with an historic legacy
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.
- Enjoy three weeks of paid vacation along with paid company holidays
- We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits including options for legal pet home and auto insurance.
- We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Required Experience:
Manager
Employment Type
Full-Time
