Technology Specialist 2-19345
Technology Specialist 2-19345
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
Description:
Windows 11 SAC Upgrade Technician / PC Refresh/EPD
*JOB REQUIREMENTS/QUALIFICATIONS
Experience:
Requires 3 years of related work experience
Sound knowledge of imaging tools
Sound knowledge of data backup and recovery tools (USMT)
Installing upgrading and migrating to Windows 10
Deploying Windows 11 in large enterprises
Supporting M365 and Windows 11 in large enterprise environments
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10 and Windows 11
Configuring backup and recovery options
Excellent Customer Service / Interpersonal Skills
Project work is based in Burnaby Downtown Vancouver and Surrey. Minimal travel in between locations may be required.
Responsibilities include:Logging and monitoring of customer questions issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision
Windows 11 SAC Upgrade Technician / PC Refresh/EPD
*JOB REQUIREMENTS/QUALIFICATIONS
Experience:
Requires 3 years of related work experience
Sound knowledge of imaging tools
Sound knowledge of data backup and recovery tools (USMT)
Installing upgrading and migrating to Windows 10
Deploying Windows 11 in large enterprises
Supporting M365 and Windows 11 in large enterprise environments
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10 and Windows 11
Configuring backup and recovery options
Excellent Customer Service / Interpersonal Skills
Project work is based in Burnaby Downtown Vancouver and Surrey. Minimal travel in between locations may be required.
Responsibilities include:Logging and monitoring of customer questions issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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