Coordinator of Student Life Operations
Coordinator of Student Life Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
Education
- Required: Associates Degree.
- Preferred: Bachelor s Degree.
Experience and Training
- 1 to 2 years of customer service experience in a professional setting required.
- Significant computer knowledge and proficiency with Microsoft Suite.
- Previous work in a college and/or university setting preferred.
- General familiarity with social media platforms.
Knowledge Skills Ability:
- Ability to provide unmatched customer service to HPU families students faculty and staff.
- Capability to communicate in a positive manner while focusing on details.
- Strong customer service writing problem solving and interpersonal communication skills.
- Excellent organization planning and prioritization skills.
- Great attention to detail and resourcefulness.
- Ability to multitask and work with a sense of urgency while maintaining composure and professionalism.
- Occasional work on some evenings and/or weekends.
- Collaborative and supervisory skills to assist with managing undergraduate and graduate office assistants.
- Solution-oriented and positive attitude required.
ESSENTIAL FUNCTIONS:
- Delivers the HPU experience and reinforces best practices developed by the Manager and Senior Director to run a front of house operation that includes open internal communication and consistent responses when assisting phone call email social media and walk-up guests.
- Provides extraordinary customer service assisting members of the HPU Family in identifying timely solutions of any kind.
- Serves as facility manager for the Office of Student Life suite and Slane Center third floor.
- Ensures all inquiries are addressed in a timely manner and that all responses are consistent and accurate.
- Assists daily with maintaining office equipment monitoring inventory levels and ordering supplies for the office as requested.
- Contributes to the co-supervision of all student staff to ensure they deliver accurate and efficient service to students parents and other stakeholders.
- Assists with maintaining a clean and organized reception and office suite area.
- Collaborates with various departments to ensure a positive and quick resolution to issues and concerns.
- Completes submissions of work orders IT service tickets catering requests room reservations and the like to support office-wide events as requested by students parents and Office of Student Life staff.
- Assists with administrative tasks associated with major division initiatives.
- Understands and completes communication tracking systems.
- Assists with updating internal office resources and documents.
- May assist with managing the Office of Student Life social media account(s).
- Other duties as assigned.
ACCOUNTABILITY:
- Represents the HPU experience and brand as the first point of contact to the HPU family on behalf of the Office of Student Life.
- Maintains and up-to-date knowledge of the university calendar important deadlines departmental communication campaigns and university resources.
- Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
- Able to work under limited supervision at times.
For more information about this position please contact Bradley Taylor Senior Director for Student Experience at
Required Experience:
IC
Employment Type
Full-Time
