Customer Service Rep
Customer Service Rep
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
License/Certification/Registration required No
Education:
*High School Diploma or equivalent work experience required
Experience:
*3-5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and follow-up processes
*Excellent customer service through oral and written communication to patients families and other external and internal contacts
*Excellent communication skills when dealing with patients families public co-workers and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer applications phone systems)
*Basic knowledge of medical terminology
*Detail-oriented good organizational skills and ability to be self-directed
*Strong time management skills managing multiple priorities and a heavy workload in a high-stress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*High-level problem solving analytical and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g. efficiency and financial responsibility safety partnership and service teamwork compassion integrity and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.
Education:
*High School Diploma or equivalent work experience required
Experience:
*3-5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and follow-up processes
*Excellent customer service through oral and written communication to patients families and other external and internal contacts
*Excellent communication skills when dealing with patients families public co-workers and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer applications phone systems)
*Basic knowledge of medical terminology
*Detail-oriented good organizational skills and ability to be self-directed
*Strong time management skills managing multiple priorities and a heavy workload in a high-stress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*High-level problem solving analytical and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g. efficiency and financial responsibility safety partnership and service teamwork compassion integrity and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.
Employment Type
Full Time
Key Skills
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