Systems Administration, Level 3 â Infrastructure Services Lead (ISL), Journeyman
Systems Administration, Level 3 â Infrastructure Services Lead (ISL), Journeyman
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION CONTINGENT ON FUNDING/AWARD
High-Level Description: The Infrastructure Services Lead (ISL) is the operational focal point for enterprise infrastructure services responsible for real-time incident response inter-service coordination and maintaining system availability across the Department of Defense IT environment.
Detailed Description: The ISL serves as the first line of defense in identifying assessing and escalating infrastructure service issues within the IT Operations Center. This role provides Tier 2/3 support and engages subject matter experts (SMEs) when to resolve escalated issues. The ISL collaborates closely with Network Cyber Deskside and Service Desk leads as well as the Battle Captain (BC) to ensure rapid response and restoration of services. The ISL coordinates all planned and emergency maintenance actions with NGA develops knowledge articles with the Operations Support Team and activates crisis action teams as needed. The ISL uses ServiceNow for incident tracking escalation and knowledge management and leverages Splunk for log analysis and operational monitoring. Additional responsibilities include managing operations metrics ensuring 99.9% system availability supporting 24x7x365 coverage and providing technical oversight and leadership during incident resolution.
Requirements:
- Bachelors degree in Information Systems Engineering or a related field (or equivalent experience).
- Security CE certification and TS/SCI clearance with CI polygraph .
- 6 years of IT operations experience including 3 years in an enterprise infrastructure support role.
- Hands-on experience with ServiceNow for ITSM incident tracking change management and knowledge base development.
- Experience using Splunk for log correlation real-time alerting and operational analysis.
- Demonstrated ability to lead Tier 2/3 incident response and coordinate root cause analysis in a 24x7x365 environment.
- Familiarity with ITIL-based service management and enterprise escalation frameworks.
- Proven ability to activate and lead crisis action teams for high-impact infrastructure issues.
- Strong communication and briefing skills for both technical teams and executive stakeholders.
- Ability to manage SLAs monitor system performance and collaborate across service lanes and project teams.
Employment Type
Full-Time
