Medical Receptionist
Medical Receptionist
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Job Description
Medical Receptionist
The Orthopedic Institute of WI
As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivatedMedical Receptionistto join our team. This position would travel between all of the OIW locations.
TheMedical Receptionist answers calls from patients collects clinical information and answer questions and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985 theOrthopedic Institute of Wisconsinis a nationally recognized leader practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patients potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do we are committed to providing an inclusive and supportive environment where every team member feels valued empowered and inspired to make a difference.
Why join OIW
- Competitive pay
- Generous PTO program
- Clinic schedule - no work on evenings/weekends
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee discount program
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity equity and inclusion.
JOB SUMMARY/RESPONSIBILITIES:
The Medical Receptionist is an experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist. They must be attentive and professional to help ensure patients have an excellent experience with OIW SP from the moment they enter the clinic.
The Medical Receptionist will often be the first point of contact for the patient in the clinics. They are accountable for ensuring that all patient data is accurate within the medical record.
The Medical Receptionist will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient and effectively maintaining the flow of the clinic schedule. They will be highly skilled in the AIDET process and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric. They will work in partnership with the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.
Primary Responsibilities:
- Obtains patients demographic information verifies insurance and checks patient into the clinic
- Welcomes patients and demonstrate the effective use of the AIDET process
- Organizes charts for providers/compares it to the schedule and makes charts for any late add-ons
- Collects and enters co-pays and self-pays correctly and appropriately follows/updates remarks in the patients account
- Manages difficult or emotional patient situations in an effective professional manner
- Manages imaging and orders and sends them to the appropriate resource
- Proactively checks out each patient including producing work/school slips for patients
- Opens and closes the office to prepare for the next day clinic
- Other duties as required to support the clinic
- Follow all HIPAA & OSHA standards
- Flexibility to travel between locations including call center as needed
- Work locations include: Mayfair Rawson or MOSH. Receptionist are NOT assigned to any one location.
EDUCATION/QUALIFICATION REQUIREMENTS:
- High School diploma or equivalent.
- 3 years of Receptionist experience and/or previous Orthopedic clinic experience.
PHYSICAL/MENTAL DEMANDS:
- Able to read write and communicate in English
- Have cognitive skills for math decision making and excellent communication skills
- Work in a temperature-controlled environment
- Potential for contact with chemicals blood borne pathogens and exposure to infectious disease.
- Able to lift 25 pounds using proper lifting techniques several times during shift
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Work Location: In person
Employment Type
Full-Time
