Process Improvement Specialist

Overview

As a Business Process Analyst with a passion for improving process you thrive on connecting with people listening to their needs and challenges focusing on why to clearly understand and articulate business objectives and creating actionable requirements to enable high-quality efficient project delivery that provides high business value.

Responsibilities

• Be the requirements subject matter expert representing stakeholders; ensure details of processes are documented understood and vetted with stakeholders and project teams such as triggers that initiate the process suppliers and consumers of information tasks and activities tools used to execute the process metrics that monitor process health and business scenarios
• Elicit document and track requirements for changes to business processes policies information and information systems for intermediate level business problems
• Perform stakeholder analysis and ensure appropriate stakeholders are proactively included to ensure early buy-in of the to-be state and improve adoption
• Understand refine and validate the Voice of Customers (VOC)-- business challenges opportunities and risks with stakeholders; challenge stakeholders on their assumptions understand why and distinguish needs from wants
• Conduct assessment of current business processes identify inefficiencies bottlenecks and recommend actionable improvements to enhance productivity and streamline operations
• Develop clear accurate workflow diagrams to represent both as-is and to-be processes including use cases utilizing Lean 5S principles
• Proactively communicate and collaborate with stakeholders to analyze information define and prioritize requirements evaluate potential solutions propose quick fixes when appropriate and communicate status and potential project risks to the Project Manager
• Coordinate and facilitate meetings with team members business stakeholders and executives

Requirements

• 5 Years of direct work experiences in a Business Analyst capacity including all aspects of process development and execution
• Excellent interpersonal skills including communication diplomacy negotiating reasoning problem solving and influence change with the ability to interact with technical and non-technical stakeholders
• Demonstrated knowledge of the business analysis skills including process and data-driven analysis experience using common industry frameworks
• Problem-solving mindset with the ability to identify and address project issues proactively
• Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word Excel Visio LucidChart PowerPoint Project)
• Understanding of Enterprise Level Platforms (SAP Preferred)
• Formal training/certifications in Lean Six Sigma Business Process Management (BPM) Agile/Scrum Agile
• Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks concurrently
• Develop and implement SOPs workflow diagrams and policies and procedures.
• Ability to effectively prioritize and execute tasks independently
• Engage in multiple simultaneous initiatives while identifying opportunities for collaboration across business units
• Ability to collaborate effectively with cross functional teams and different levels of the organization
• Bachelors in computer science business or related field

Recommended Qualifications

• Agile/Scrum certification
• Project Management (PMI) training and/or experience

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Required Experience:

Unclear Seniority