Customer Service Representative
Customer Service Representative
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Are you a quarterback looking for a team to guide while receiving the support you need to grow
Lets be real - this job isnt for everyone. If youre just looking to coast through the workday make excuses or do the bare minimum this isnt for you. But if you are driven value building customer relationships take pride in your community and want to build a solid career with great pay keep reading.
At Handyman Connection of Lansing were not just looking for task-doerswe want relationship builders who take pride in their work keep their word and always look for ways to improve. If you thrive in a customer-first quality-driven environment youll feel right at home here.
What Were Looking For:
We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships overseeing job scheduling and ensuring projects are completed to the highest standards. If this sounds like you you might be exactly who were looking for at Handyman Connection of Lansing!
Lets be real - this job isnt for everyone. If youre just looking to coast through the workday make excuses or do the bare minimum this isnt for you. But if you are driven value building customer relationships take pride in your community and want to build a solid career with great pay keep reading.
At Handyman Connection of Lansing were not just looking for task-doerswe want relationship builders who take pride in their work keep their word and always look for ways to improve. If you thrive in a customer-first quality-driven environment youll feel right at home here.
What Were Looking For:
We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships overseeing job scheduling and ensuring projects are completed to the highest standards. If this sounds like you you might be exactly who were looking for at Handyman Connection of Lansing!
Benefits:
- Competitive salary with uncapped performance-based incentives
- Paid time off
- Fantastic company culture - we care about our team and do a lot more than just work together including company outings and volunteer opportunities
- Training & development opportunities for advancement
- Employee discounts on services
- Company swag
Apply today to become Handyman Connection of Lansings next Sales & Production Coordinator!
Key Responsibilities:
Sales & Customer Engagement:
Sales & Customer Engagement:
- Promptly respond to inbound leads and inquiries
- Conduct virtual consultations to assess client needs
- Prepare and present detailed estimates and proposals for small jobs
- Follow up on open proposals to close sales effectively
- Maintain accurate records in the CRM system
Production Coordination:
- Schedule jobs and assigning appropriate craftsmen based on skill set and availability
- Communicate job details and expectations to the field team
- Monitor job progress ensuring timely completion and quality standards
- Address any on-site issues or client concerns promptly
- Coordinate procurement of necessary materials and supplies
Administrative Duties:
- Maintain up-to-date project documentation
- Assist in job costing and post-project evaluations
- Generate reports on sales performance and project statuses
Qualifications:
- Strong telephone and written communication skills
- Experience working in a Customer Service Role or Telemarketing Role preferred
- Outgoing personality; enjoys working with people
- Able to manage small business details while working independently
- Manage time and responsibilities - scheduling customer support job tracking billing staff communications phone calls etc.
- Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook Excel Word and PowerPoint
- Confident in selling over the phone.
- Experience handling customer payments.
- Effective problem solving ability with attention to detail
- Excellent communication and interpersonal skills
- Proficiency with CRM systems and scheduling tools
- Knowledge of home repair and light remodeling is a plus
Pay: $18-20/hour performance based bonuses
Apply to Handyman Connection of Lansing and together well improve the homes and lives of our customers throughout Lansing area!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation disability status protected veteran status or any other characteristic protected by law.
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation disability status protected veteran status or any other characteristic protected by law.
Our craftsman enjoy:
- high earnings potential
- a flexible schedule that they control
- using their skills to help improve others lives
If this interests you Handyman Connection might be a great fit for you!
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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