Care Coordinator
Care Coordinator
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Job Description
What We Strive For
At Strive Health were driven by a purpose: transforming the broken kidney care system. Through early identification engagement and comprehensive coordinated care we significantly improve outcomes for people with kidney disease reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity celebrate successes and support each other making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
- Hybrid-Remote Flexibility Work from home while fulfilling in-person needs at the office clinic or patient home visits.
- Comprehensive Benefits Medical dental and vision insurance two employee assistance programs (EAP) employer-paid and voluntary life and disability insurance plus health and flexible spending accounts.
- Financial & Retirement Support Competitive compensation with a performance-based bonus program 401k with employer match and financial wellness resources.
- Time Off & Leave Paid holidays flexible vacation time sick time and paid birthgiving bonding sabbatical and living donor leaves.
- Wellness & Growth A well-being bundle with Carrot Fertility and Peloton at no cost mental health support and an annual professional development stipend.
What Youll Do
The Care Coordinator works collaboratively with the care team to provide ongoing support and communication to chronic kidney disease (CKD) and End-Stage Renal Disease (ESRD) patients. This individual acts as a single point-of-contact to coordinate resources along the care delivery spectrum identify gaps and provide proactive follow-up. The Care Coordinator is responsible for making sure the patients care at various locations is connected and there are no gaps in care or communication. This role will report to the Lead Care Coordinator.
The Day to Day
- Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients providers and other resources.
- Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.
- Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources paperwork for provider visits etc.
- Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information.
- Provides patients with education materials and sends communications to primary care physicians nephrologists and specialists for new enrollments/appointments.
- Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources appointments care transitions and care gaps.
Minimum Qualifications
- 2 years combined of related education experience or certification.
- Current BLS or CPR Certification required.
- Efficient and reliable transportation allowing for the ability to commute to patient homes.
- Provides in-person patient care which may include standing sitting walking pushing pulling and lifting.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Preferred Qualifications
- Active Community Health Worker (CHW) Certification.
- Customer service experience.
- Intermediate proficiency in MS Word Excel PowerPoint and Outlook.
About You
- Excellent verbal and written communication skills.
- Skilled at dealing with confidential information and/or issues using discretion and judgment.
- Communicates clearly respectfully and thoughtfully.
Hourly Range: $22.25-$25.00
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to
#LI-Hybrid
Required Experience:
IC
Employment Type
Full Time
