Certification Project Specialist
Certification Project Specialist
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$ 50000 - 52000
1 Vacancy
Job Description
Arizona Department of Education
The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.
CERTIFICATION PROJECT SPECIALIST
Certification Unit
Phoenix Location
Salary: $50000 - $52000
Grade: 19
Closing Date: 05/29/2025
This position will be responsible for communicating and assisting individual applicants IHEs LEAs and HR Personnel via the phone email and front counter. Communication will consist of interpreting explaining and responding to a variety of inquiries on Educator Certification issues rules and state statutes.
The Arizona Department of Education currently utilizes a hybrid work environment with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.
Interpreting explaining and responding to inquiries on Educator Certification issues rules and statutes primarily through phone and e-mail to individual applicants Institutions of Higher Education (IHEs) Local Education Agencies (LEAs) and Human Resources (HR) personnel
Screening evaluating and processing formal evaluations for certification including issuing certificates and issuing Administratively and Substantively Incomplete notifications
Processing incoming mail to include verifying funds received receipting and scanning files for evaluation
Auditing and reconciling daily deposits to the State Treasurer to include processing Non-sufficient Funds (NSF) checks and refunds
Knowledge in:
Familiarity with the K-12 education system in Arizona
Understanding of current policies and procedures of the AZ Department of Education including AZ state statutes (Title 15) AZ State Board of Education rules and regulations including Higher Education pertaining to educator certification
Effective customer service strategies via in-person phone and e-mail
Office procedures and operations including filing organization and efficient work flow
Skills in:
Excellent customer service
Detail oriented / attention to details
Excellent verbal and written communication
Organization
Prioritization
Intermediate skill in using Microsoft Outlook Word and Excel
Ability to:
Problem solve using resources and research strategies
Prioritize in a high demand environment with varying tasks and priorities
Perform multiple tasks with a high degree of attention to detail accuracy and efficiency
Listen empathize and clearly communicate with a variety of customers and modes such as phone in-person and in writing
Preference will be given to those applicants with an Associates or Bachelors degree
Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
