Level-1 Support for a Software Platform, Tech-support is a plus
Level-1 Support for a Software Platform, Tech-support is a plus
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$ 70000 - 99999
1 Vacancy
Job Description
About the Role
Supporting Martian Logic HRIS users as the first point of contact via phone email or role suits a genuine customer service professional whos keen to be part of the tech industry. Empathy for users paired with a passion for solving problems is essential for success.
About You
- A world-class customer service mindset
- A genuine passion for helping people
- A love for problem solving
- Pride in resolving issues closing the case and ensuring both the client and company are satisfied
- Technical experience is a bonus but empathy professionalism strong communication skills customer service experience and a passion for solving problems matter more
What youll need:
- 13 years of customer service experience (retail hospitality or support roles)
- Strong communication skills
- Passion for problem solving
- Commitment to delivering world-class service including regular client updates proactive follow-ups and professional touchpoints through to resolution and closure
- Proactive attitude with a willingness to learn
- Empathy for users
- Comfortable solving problems and collaborating with internal teams
- Eager to grow your career
Career Progression
- Support Team Lead
- Client Success
- Product Specialist
- Product Manager
- Other internal opportunities
Your responsibilities will include
- Support one of our main products and own the customer experience
- Work with clients candidates HR teams and other stakeholders at Martian Logic
- Triage issues and pass to Level 2 support when needed
- Stay across platform updates
- Report to the Support Manager
Culture & Remuneration
Inclusion: Inclusionis the key to diversity and every employee must behave in a way that makes everyone feels included.
Learning & Growing:Work closely within world-class business and technical teams where youll find yourself constantly challenged to learn and grow as a professional.
Remuneration:We expect a high level of commitment and ownership from our team and in return we offer very competitive remuneration and benefits. Based on the years of experience were offering the following package for this role:
- Base: Between $60K and $70K Super depending on experience
- OTE: Between $70K and $90K/Year on meeting KPI(s)
- Share Options: Share options might be offered at end of probation
- Yearly Salary Review: Your base and OTE will be reviewed every year.
Employment Type
Full-Time
