Collections Agent
Collections Agent
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Job Description
Summary
The Collections Agent reports to the AP/AR Supervisor and is accountable for processing collections (email and telephone) processing finance agreements reconcile accounts and general (receivables) accounting.
WHY Jewelers Mutual:
We are a financially secure exceptionally positioned and intellectually curious company driven by our core values of Agility Accountability and Relevancy! We continue to raise the tide of the jewelry industry weve served since 1913 through our innovative people our unyielding customer commitment and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package office locations throughout the United States and a mantra of making your mark today consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities
- Update customer files with issued invoices
- Submit invoices by electronic data interchange
- Checking the data input in the AMS360 system to ensure accuracy of Statements
- Answer questions and handle complaints from customers regarding bills
- Print and Mail invoices and Statements to customers (as requested)
- Advise Insurance Agents and CSR assigned about status of their accounts at the end of each month
- Review and make actions with the information received in the Aged Reports
- Make courtesy reminders and collections calls to Insureds daily
- Send follow up statements of call attempts fail
- Help Producers and CSRs with billing payments and procedures inquires
- Prepare Finance agreements for Insureds (as requested)
- Reconcile open balances with to confirm the correct application of payments and credits
- Prepare Notices of Cancelations
- Interact with customers for understanding reasons for late payment and resolving customer billing disputes
- Create reports for Upper Management with Status of Financed premiums
- Record all interactions with customers in the system to keep track and feed the Suspense (follow up status)
- Ensure all customer information is correct including phone numbers and addresses
- Perform all work duties in compliance with company and department policies and procedures
- Other duties as assigned
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Strong analytical skills
- Strong interpersonal skills
- Strong verbal and written communication skills
- Strong organizational skills
- Strong attention to detail
- Intermediate proficiency in MS Office (Excel Word)
- Ability to work well under pressure and multi-task
- High School Diploma required.
- Associate degree (A.A.) in Business or related fields preferred; or two-four years related experience and/or training; or equivalent combination of education and experience.
- Minimum of 2 years of experience in collections and customer support preferred
- Insurance related industry experience is a plus
- AMS experience is a plus
Certificates Licenses Registrations
None
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
