Guest Greeter/Screener (Full Time, Evening shift)
Guest Greeter/Screener (Full Time, Evening shift)
Posted on :
24-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Summary
Greet patients families and visitors using NCHS Service Standards. Screens visitors as required for the safety of all patients families and staff. Demonstrating NCHS CREATE values in all encounters liaises with patients and families as well as employees and non-employees that work at the hospital.
Job Specific Duties
- Greets and welcomes customers with a positive attitude and proper salutations making customers feel welcomed.
- Answers questions and provides assistance upon requests for families regarding NCHS services available including appropriate wayfinding.
- Responsible for offering wheelchairs as needed and maintaining the wheelchair cleaning and storage process.
- Responsible for the screening of patients and guests. Reports any unusual incidents to the Supervisor.
- Ensures the daily operations of the screening process are carried out in an efficient safe systematic and reproducible manner.
- Ensures that individuals who present with positive screening responses are processed through the appropriate SMEs as identified in the process flow.
- Provides appropriate Personal Protective Equipment (PPE) to all individuals entering the facility as dictated by hospital processes.
- Assesses potential improvements for workflow when it is warranted.
- Fosters a team environment and emphasizes the need for all staff to work together effectively and efficiently modeling CREATE and Service Standards.
- Responsible for coordinating the logistical set-up of the screening station and is accountable for station equipment and resources.
- When needed assists to verify credentials to assure appropriate access for those seeking entry to the hospital.
- Maintains an organized efficient sanitized and clean work environment.
- Ensures families adhere to the COVID visitation guidelines. Contacts PGR/Security for any guest issue.
Minimum Job Requirements
- Spanish fluency is required at specified entrances
- 1-3 years of experience in customer service related industry
Knowledge Skills and Abilities
- High school education or equivalent preferred.
- Ability to work well with new employees train employees and adapt to diverse situations.
- Ability to resolve unforeseen problems with little to no direction from management.
- Able to work safely and follow all company policies and procedures.
- Able to maintain confidentiality of sensitive information.
- Possesses awareness and sensitivity of cultural diversity.
- Working experience in thinking and reacting quickly calmly and in a pleasant manner when dealing with people in stressful situations.
- Able to communicate effectively both verbally and in writing in a clear concise prompt and empathetic way.
- Able to listen carefully request feedback from customers and confirm understanding is accurate.
- Able to relate cooperatively and constructively with customers and co-workers and act politely under all circumstances.
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
